Tya Zeper
Windermere
Summary
Dedicated customer service professional with experience as a Spa Receptionist, and Lead Server. Specializes in managing high-volume phone calls, scheduling appointments, processing payments, and fostering strong client relationships. Recognized for strong organizational skills and the ability to multitask effectively in fast-paced environments. Aims to enhance client satisfaction and support a medical spa or plastic surgery practice through exceptional administrative and customer care.
Overview
5
5
years of professional experience
Work History
Lead Server
Debonair Supper Club
Orlando, FL
03.2024 - 04.2026
- Supervised dining room operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored new servers on menu knowledge and customer service standards.
- Collaborated with kitchen staff to streamline order delivery and enhance service efficiency.
- Managed inventory levels, coordinating with suppliers to maintain stock of essential items.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Sales Associate, Receptionist
Hand and Stone Massage and Facial
Orlando, FL
02.2021 - 03.2024
- Educated clients on product benefits, promoting skincare products and memberships effectively.
- Assisted clients in selecting appropriate massage and facial services to enhance overall customer satisfaction.
- Managed appointment scheduling and follow-ups, ensuring seamless client experiences.
- Processed transactions accurately using point-of-sale systems while handling cash and credit payments efficiently.
- Built relationships with customers to encourage repeat business.
- Managed cash register operations, ensuring accurate transactions and balanced cash drawers.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Developed product knowledge, enabling informed recommendations to customers for improved satisfaction.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando, FL05.2024
Skills
- Customer Service
- Professional Phone Etiquette
- Appointment Scheduling & Calendar Management
- Client Relationship Management
- Organizational & Time Management Skills
- Attention to Detail
- Verbal & Written Communication
- Problem Solving
- Team Collaboration
- POS System Operations
Timeline
Lead Server
Debonair Supper Club
03.2024 - 04.2026
Sales Associate, Receptionist
Hand and Stone Massage and Facial
02.2021 - 03.2024
Bachelor of Science - Psychology
University of Central Florida