Summary
Overview
Work History
Education
Skills
Timeline
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Henry Cordoves

Valrico,FL

Summary

Skilled in CRM software and complaint handling, I excelled in customer service roles at Spectrum and ETECSA, enhancing customer satisfaction and loyalty through effective issue resolution and account management. Leveraging social media and proactive strategies, I significantly improved service quality, demonstrating a strong ability to manage and escalate customer issues efficiently.

Overview

7
7
years of professional experience

Work History

Costumer Service

Spectrum
Tampa, FL
08.2023 - 09.2024
  • Provided customers with product information and resolved their issues in a timely manner.
  • Processed orders and tracked shipments to ensure accurate delivery of merchandise.
  • Answered customer inquiries over the phone and through email.
  • Resolved customer complaints regarding services or products in a professional manner.
  • Monitored customer feedback to identify areas of improvement in services or products offered by the company.
  • Developed strategies to increase customer satisfaction levels and loyalty.

Costumer Service

ETECSA
Havana, Cuba
01.2018 - 09.2021
  • Answered customer inquiries over the phone and through email.
  • Provided customers with product information and resolved their issues in a timely manner.
  • Processed orders and tracked shipments to ensure accurate delivery of merchandise.

Education

Cultura Social -

Universidad De La Habana
CUBA
02-2021

Skills

  • Complaint Handling
  • CRM Software
  • Social Media
  • Issue Escalation
  • Account Management
  • Customer Relationship Management

Timeline

Costumer Service

Spectrum
08.2023 - 09.2024

Costumer Service

ETECSA
01.2018 - 09.2021

Cultura Social -

Universidad De La Habana

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Henry Cordoves