Henry Diaz
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Prospect Hollywood
05.2024 - Current
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Houseman
Magic Castle Hotel
08.2021 - 04.2024
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Work with front desk to respond promptly to all guest requests.
- Communicate repair needs to maintenance staff.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Machine Operator
Idea Tooling Engineering
01.2020 - 08.2021
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Operated multiple machines simultaneously to meet production requirements.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Replenished materials and supplies as needed to maintain production.
Education
GED -
Los Angeles Technology Center
Los Angeles, CA06.2024
Skills
- Performance Improvement
- Overseeing Daily Activities
- Quality Control
- Facilities Maintenance
Timeline
Front Desk Receptionist
Prospect Hollywood
05.2024 - Current
Houseman
Magic Castle Hotel
08.2021 - 04.2024
Machine Operator
Idea Tooling Engineering
01.2020 - 08.2021
GED -
Los Angeles Technology Center
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