Henry Lemens (Ozzie)
Fort Worth,TX
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Premier Social Club and Joe's Pizza & Pasta. Skilled in cash handling and demonstrating exceptional work ethic, integrity, and empathy. Excelled in fast-paced environments, significantly improving service efficiency and accuracy, fostering repeat business through strong relationship-building.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
1
1
year of professional experience
Work History
Cashier
Premier Social Club
01.2024 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Waiter
Joe's Pizza & Pasta
04.2024 - 09.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Education
High School Diploma -
Crossroads Christian School
Victoria, TX05-2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Customer service excellence
- Money Handling
Timeline
Waiter
Joe's Pizza & Pasta
04.2024 - 09.2024
Cashier
Premier Social Club
01.2024 - 10.2024
High School Diploma -
Crossroads Christian School
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