Henry Leszczynski
Omaha,Nebraska
Summary
Strategic thinking insurance contact center professional; with 30+ years of experience in both in-house and outsourced operations. Comfortable working with senior management to develop the foundation required to provide a high level customer service and sales operation within the fiscal boundaries. I firmly believe that former team members would attest to my ability to motivate and build an operational team that has the autonomy to deliver results.
Overview
15
15
years of professional experience
Work History
SVP, Business Development
Patra
El Dorado Hills, CA
04.2018 - Current
Developed the Direct to Consumer business from inception to over $10,000,000 in revenue in 2+ years.
Created a WFH virtual contact center environment that currently has 250 licensed agents
Vice President, Sales
Sutherland Global
Rochester, NY
04.2016 - 03.2018
Developed a client base that delivered $,7,400,000 in annual revenues
Positioned Sutherland as a significant service provider to the insurance industry
Developed a lead generation program for sales personnel across all verticqls
Vice President, Business Development
Teleperformance
Dallas, TX
03.2011 - 02.2016
Developed the Insurance Services business unit for Aegis, prior to acquisition by Teleperformance
Acquired 7 new clients in 5 years that contributed $14,700,000 in annual revenue
Vice President
AAA Life Insurance Company
Livonia, MI
06.2005 - 02.2010
Responsible for the Omaha Sales and Service Center, that consisted of 120 operational seats of Customer Service, Sales, Case Management, Underwriting
Streamlined and modified the operation that was operating at a $2,000,000+ deficit into a profit center in 18 months
Developed the first program that allowed AAA members to enroll in insurance programs via telephone
Education
Bachelor of Science - Business-Marketing
Ferris State University
Big Rapids, MI05.1992
Skills
Experienced Insurance contact center professional
Highly skilled at motivating a team to attain clearly defined goals
Full understanding of call center financials and what is required to produce profitability
Deep experience and understanding of the importance of a high level customer experience and the impact it can have on an organization
Timeline
SVP, Business Development
Patra
04.2018 - Current
Vice President, Sales
Sutherland Global
04.2016 - 03.2018
Vice President, Business Development
Teleperformance
03.2011 - 02.2016
Vice President
AAA Life Insurance Company
06.2005 - 02.2010
Bachelor of Science - Business-Marketing
Ferris State University