Summary
Overview
Work History
Education
Skills
Timeline
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Henry Long

Gastonia,NC

Summary

Ambitious student pursuing a BA in Communication Studies/ Human Resources, hoping to advance my knowledge and skills with on-the-job experience through a summer internship program.

Overview

8
8
years of professional experience

Work History

Customer Service Associate

PetsMart
05.2021 - Current
  • Help a large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listen to customers, handle concerns quickly and escalate major issues to supervisor.
  • Answer customer telephone calls promptly to avoid on-hold wait times.
  • Offer advice and assistance to customers, paying attention to special needs or wants.

Junior Counselor

YMCA Camp Thunderbird
05.2015 - 08.2018
  • Planned fun and collaborative activities for campers that resulted in teamwork and learning of valuable life lessons.
  • Resolved issues promptly using good judgment, problem-solving and negotiation skills.
  • Developed relationships with peers and individuals using active listening and positive engagement.
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels

Education

Bachelor of Arts - Communication Studies / Human Resources

University of North Carolina At Charlotte
Charlotte, NC
06.2025

Associate of Arts -

Central Piedmont Community College
Charlotte, NC
12.2022

Skills

  • Customer Service
  • Customer Relationship Management
  • MS Office Proficiency
  • Computer Literate
  • Time-Management
  • Problem-Solving

Timeline

Customer Service Associate

PetsMart
05.2021 - Current

Junior Counselor

YMCA Camp Thunderbird
05.2015 - 08.2018

Bachelor of Arts - Communication Studies / Human Resources

University of North Carolina At Charlotte

Associate of Arts -

Central Piedmont Community College

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Henry Long