Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Henry Ma

Georgetown,ID

Summary

Dynamic leader with proven expertise in team management and inventory control, honed at Wasabi Sushi and Chinese. Excelled in elevating customer satisfaction and streamlining operations, showcasing exceptional time management and Microsoft Word proficiency. Recognized for developing staff and enhancing service quality, significantly contributing to business growth.

Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Restaurant Server

Nanami Sushi Bar & Grill
01.2013 - 01.2017
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Assistant Restaurant Manager

Tokyo
01.2017 - 12.2018
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Restaurant Server

Sakura Sushi and Bar
09.2018 - 05.2022
  • Cultivated warm relationships with regular customers.
  • Established rapport with regular customers, fostering loyalty through exceptional service.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Restaurant Manager

Wasabi Sushi and Chinese
06.2022 - Current
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Education

Associate of Science - Computer Science

Austin Community College
Austin, TX
06-2026

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff managementIT
  • Basic IT support
  • Data management
  • Embedded systems
  • Data entry
  • Microsoft Word
  • Data accuracy
  • Time management
  • Accuracy and attention to detail

Certification

  • ServSafe Food Protection Manager Certification - National Restaurant Association.

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Restaurant Manager

Wasabi Sushi and Chinese
06.2022 - Current

Restaurant Server

Sakura Sushi and Bar
09.2018 - 05.2022

Assistant Restaurant Manager

Tokyo
01.2017 - 12.2018

Restaurant Server

Nanami Sushi Bar & Grill
01.2013 - 01.2017

Associate of Science - Computer Science

Austin Community College

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Henry Ma