Henry Monticello
Enterprise,AL
Summary
Dynamic small business co-owner with over 30 years of experience in managing operations within the auto salvage industry. Proven track record in coordinating customer service inquiries, training staff on safety protocols, and driving compliance with regulations to ensure efficient workflow.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Small Business Co-Owner
Gulfway Auto Salvage
Lake Charles, LA
07.1992 - 09.2023
- Managed daily operations of auto salvage yard for seamless workflow.
- Oversaw inventory management to ensure adequate parts availability.
- Trained staff on safety protocols and equipment handling procedures.
- Coordinated customer service inquiries to enhance client satisfaction.
- Developed customer service protocols for responding quickly to complaints or inquiries.
- Ensured compliance with applicable laws, regulations and policies.
Service Advisor
Billy Navarre
Lake Charles, LA
02.2021 - 01.2022
- Assisted customers with vehicle service inquiries and concerns.
- Scheduled appointments for vehicle maintenance and repairs efficiently.
- Maintained accurate records of customer interactions and service history.
- Handled customer complaints professionally and resolved issues promptly.
- Collaborated with technicians to ensure timely completion of services.
Education
High School Diploma -
Alfred Barbe High School
Lake Charles, LA05-1988
Some College (No Degree) -
Henderson State University
Arkadelphia, ARSome College (No Degree) -
McNeese State University
Lake Charles, LASkills
- Customer service
- Customer relationship management
- Engine diagnostics
- Inventory management
- Adaptability in tasks
- Problem solving
- Preventative maintenance
- Repairs
Certification
Chauffeur's License
Timeline
Service Advisor
Billy Navarre
02.2021 - 01.2022
Small Business Co-Owner
Gulfway Auto Salvage
07.1992 - 09.2023
High School Diploma -
Alfred Barbe High School
Some College (No Degree) -
Henderson State University
Some College (No Degree) -
McNeese State University