Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Henry Ponce

Phoenix,AZ

Summary

Dynamic professional with extensive experience in customer service and team leadership at Amazon and Taco Bell. Proven ability to resolve conflicts and enhance productivity while ensuring compliance with DOT regulations. Skilled in cash register operation and fluent in Spanish, committed to delivering exceptional service and fostering strong customer relationships.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Delivery Driver

Amazon
Huntington Beach
11.2022 - 03.2025
  • Operated manual and mechanical equipment safely to minimize injury and accident risks.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Loaded and unloaded vehicles at distribution center and delivery address.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.

Shift Leader

Taco Bell
Garden Grove
08.2020 - 08.2023
  • Coached team members to increase productivity and reduce workplace accidents.
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints promptly and professionally.
  • Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
  • Utilized POS systems efficiently for order processing and inventory management.

Picker & Packer

united sports brand
Fountain Valley, CA
08.2020 - 08.2022
  • Reviewed packing slips and other documentation to properly box requested items for shipment.
  • Lifted heavy items onto pallets with a forklift or manual pallet jack.
  • Tracked inventories and input equipment counts into warehouse databases.
  • Packaged items with appropriate materials to prevent damage during shipping.

Customer Advocate

Safelite Auto Glass
Westminster
11.2021 - 06.2022
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Led on- and off-site customer support teams across multiple time zones.
  • Provided customer support through phone, email and chat channels.
  • Advised customers on product features, technical specifications, installation processes.
  • Tracked progress on open cases and updated customers regularly on status changes.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Cashier Team Lead

Luna Grill
Huntington Beach
06.2019 - 08.2019
  • Answered customers' questions and provided information on store procedures or policies.
  • Managed scheduling, payroll, and time off requests for team members.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Cashier/Shift Leader

El Pollo Loco
Huntington Beach, CA
02.2016 - 05.2019
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Built and maintained productive relationships with employees.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.

Education

Some College (No Degree) -

Golden West College
Huntington Beach, CA

Skills

  • Customer service
  • Team building
  • Conflict resolution
  • Data entry
  • DOT regulations compliance
  • Cash register operation
  • Customer Delivery
  • Multitasking capacity
  • Driving proficiency
  • Time management
  • Safe food handling
  • Communication skills
  • Cash transaction handling
  • Spanish fluency

Certification

  • driver licenses class c
  • food handlers

Languages

Spanish
Professional

Timeline

Delivery Driver

Amazon
11.2022 - 03.2025

Customer Advocate

Safelite Auto Glass
11.2021 - 06.2022

Shift Leader

Taco Bell
08.2020 - 08.2023

Picker & Packer

united sports brand
08.2020 - 08.2022

Cashier Team Lead

Luna Grill
06.2019 - 08.2019

Cashier/Shift Leader

El Pollo Loco
02.2016 - 05.2019

Some College (No Degree) -

Golden West College

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Henry Ponce