Henry Soboloski
Philadelphia,PA
Summary
Dedicated Poker Dealer experienced in game facilitation and dispute resolution. Delivered exceptional customer service and maintained high levels of player satisfaction while ensuring compliance with gaming regulations. Demonstrated strong problem-solving abilities and effective communication skills in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Poker Dealer
Rivers Casino
Philadelphia , Pa
09.2010 - 02.2026
- Dealt cards for various poker games, ensuring smooth gameplay and adherence to rules.
- Provided exceptional customer service, addressing player inquiries and concerns effectively.
- Collaborated with team members to create a positive and engaging gaming environment.
- Assisted in resolving disputes between players, applying casino policies fairly and consistently.
Owner/Manager
Yesterday's Tavern
Philadelphia, Pennsylvania
02.2002 - 07.2013
- Managed daily operations of local tavern, optimizing service flow for enhanced customer experience.
- Oversaw inventory management, including ordering and stock control processes.
- Maintained compliance with health and safety regulations within the establishment.
- Handled customer inquiries and resolved complaints, maintaining high levels of customer satisfaction.
Customer Service Representative
Mellon PSFS
Wayne, Pennsylvania
03.1996 - 08.2005
- Answered customer inquiries, delivering accurate product and service information to enhance customer experience.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Provided timely resolutions to customer complaints, contributing to improved service ratings.
- Maintained up-to-date knowledge of products and services offered.
Education
High School Diploma -
Northeast Catholic HS
Philadelphia, PA06-1988
Skills
- Rules compliance
- Game facilitation
- Dispute resolution
- Relationship management
- Customer service
- Problem solving
- Effective communication
- Reliability and punctuality
Timeline
Poker Dealer
Rivers Casino
09.2010 - 02.2026
Owner/Manager
Yesterday's Tavern
02.2002 - 07.2013
Customer Service Representative
Mellon PSFS
03.1996 - 08.2005
High School Diploma -
Northeast Catholic HS