Henry Spaulding

• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
• Picked up riders at designated locations and greeted upon vehicle entry.
• Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
• Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Informed customers about special promotions and provided detailed information for various products.
• Developed and actualized customer service initiatives to decrease wait times.

• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Contacted customers directly to notify of fraudulent activity and minimize impacts.
• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

Gaining and retaining business memberships

• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.

• Provided positive first impressions to welcome existing, new and potential customers.

• Answered customer questions regarding sizing, accessories and advertising placement to maximize traffic for retail and wholesale businesses