Summary
Overview
Work History
Education
Skills
Languages
About Me
Timeline
Generic

Hentony Souza Costa

Everett,MA

Summary

Dynamic Assistant GM known for exceptional inventory management and staff training. Successfully resolved customer complaints, ensuring a superior dining experience. Ready to apply expertise in operational excellence to drive business growth.

Overview

6
6
years of professional experience

Work History

Assistant GM

Chipotle
Somerville, Massachusetts
09.2022 - Current
  • Oversaw daily restaurant operations and maintained high service standards.
  • Managed staff scheduling and ensured adequate coverage during peak hours.
  • Trained new employees on customer service protocols and food safety standards.
  • Coordinated inventory management and ordered supplies to meet demand.
  • Resolved customer complaints promptly, fostering a positive dining environment.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Supervised and trained staff in customer service, food handling, and safety protocols.

Line Cook

Village Bar & Grill
Everett, Massachusetts
01.2021 - 08.2022
  • Prepared ingredients by chopping, slicing, and measuring for daily menu items.
  • Operated kitchen equipment including grills, fryers, and ovens efficiently.
  • Maintained cleanliness and organization of workstations throughout shifts.
  • Collaborated with team members to ensure timely food preparation and service.
  • Followed recipes accurately to create high-quality dishes consistently.
  • Assisted in training new kitchen staff on cooking procedures and safety protocols.

Construction Worker

Ri Rodrigues
Everett, MA
08.2019 - 12.2021
  • Assisted in framing, drywall installation, and finish work tasks.
  • Conducted site clean-up to promote an organized work area.
  • Cleaned job sites daily removing debris, dirt and hazardous materials safely.

Education

GED -

Everett Senior High School
Everett
06-2025

Skills

  • Customer service
  • Staff training
  • Time management
  • Inventory control
  • Team collaboration
  • Conflict resolution
  • Critical thinking

Languages

English
Professional
Portuguese
Professional
Spanish
Professional

About Me

I've been working since I was 11, doing anything from house cleaning, construction, and cooking. Being raised by a single mother with an amazing work ethic that used to work two jobs just to raise me and pay the bills. I spent most of the time with my grandparents. I believe that made me appreciate my job and the place i earn my income. 

Timeline

Assistant GM

Chipotle
09.2022 - Current

Line Cook

Village Bar & Grill
01.2021 - 08.2022

Construction Worker

Ri Rodrigues
08.2019 - 12.2021

GED -

Everett Senior High School

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