Victoria Wilson
Saint Paul,MN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant GM
Infuse Hospitality- noa
Minneapolis, MN
09.2021 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed inventory and supplies to ensure materials were available when needed.
- Managed daily operations of the store, including scheduling and supervising staff.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
General Manager
Lemongrass Thai Restaurant
Brooklyn Park, MN
02.2021 - 09.2021
- Established and maintained effective communication with staff members to ensure efficient operations.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Assistant Manager
The Good Earth Restaurant
Roseville, MN
09.2003 - 02.2021
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
High School Diploma -
Roseville Area High School
Roseville06-2004
Skills
- Customer service
- Inventory management
- Effective communication
- Teamwork and collaboration
- Payroll administration
- Budget management
- Staff scheduling
Certification
- Food Handlers certification
References
References available upon request.
Timeline
Assistant GM
Infuse Hospitality- noa
09.2021 - Current
General Manager
Lemongrass Thai Restaurant
02.2021 - 09.2021
Assistant Manager
The Good Earth Restaurant
09.2003 - 02.2021
High School Diploma -
Roseville Area High School