Herb Martin
Bronx
Summary
Dynamic Office Associate with extensive experience at the New York Public Library, adept in staff training and supervision. Proven ability to enhance operational efficiency through innovative training programs and proactive problem-solving. Skilled in Sierra circulation functions and committed to delivering exceptional customer service while fostering a collaborative team environment.
Overview
30
30
years of professional experience
Work History
Office Associate III
New York Publice Library - SNFL / Mid-Manhattan
03.2003 - Current
- Hire, train, supervise and evaluate Page, Office Aide & Office Associate I staff.
- Supervise overall operations and kept employees compliant with company policies and procedures.
- Developed and implemented training programs for current staff and new hires, improving overall understanding and performance.
- Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
Ofice Associate III
New York Public Library - 96th St Regional Branch
11.1999 - 03.2003
Responsible Supervision & Oversight branch Clerical & Page staff in the seven locations the comprised NYPL's Manhattan Eastside Region.
- Assisted with supervision as well as offered advise, counsel, support and training to the Office Associate Is & Branch Librarians regarding hiring, training, evaluation and disciplinary matters with Clerical & page staff as needed.
- Served as a liaison between Clerical Supervision and the Borough Coordinators
- Responsible for Scheduling Saturdays & FREE days, Annual Leave & Floating Holidays for all regional clerical staff and supervisors
- Scheduled Clerical staff coverage through out the Eastside region as necessary.
Office Associate I
NYPL - Mid-Manhattan Circulation & Popular MM/ADM
12.1994 - 11.1999
MM Circulation Clerical Supervision team
- Trained, supervised and evaluated Clerical and Page staff.
- Dealt with disciplinary issues as needed
- Processed fines and fees & prepared monthly financial report
MM-ADM / Popular Library
- Assisted with the overall interviewing, hiring & onboarding of all MML Page staff.
- Provided Page supervision support to department Page supervisors (Office Associate Is)
MM Popular Library
- Hired, trained and supervised the Page staff of the Popular library
- Assigned, monitor & revised the clerical assignments within the Popular library.
Education
High School Diploma -
George Westinghouse Technical & Vocational HS
Brooklyn, NySkills
- Well versed in Sierra circulation, registration & item reservation functions
- Intimately familiar with NYPL Circulation policies and procedures and related issues
- Well versed and experienced in customer service & staff training
- Experienced in creating training modules and accompanying documents
Accomplishments
- Served on the selection committee as NYPL choose an operating system to replace DYNIX
- Was part of the original Millenium (now call SIERRA) training team as we trained all branch staff as NYPL transitioned from DYNIX to the current Innovative based operating system.
Winner of 2025 Feder Award for Service to Library Public
This is an award I was honored and proud to have received. While I was the recipient, it serves to highlight the Clerical & Page teams dedication to public service excellence.
Timeline
Office Associate III
New York Publice Library - SNFL / Mid-Manhattan
03.2003 - Current
Ofice Associate III
New York Public Library - 96th St Regional Branch
11.1999 - 03.2003
Office Associate I
NYPL - Mid-Manhattan Circulation & Popular MM/ADM
12.1994 - 11.1999
High School Diploma -
George Westinghouse Technical & Vocational HS
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