HERMAN HERRERA
New York City,NY
Summary
Experienced Bartender and Hospitality Professional with 11 years in the industry, delivering top-notch service and optimizing guest satisfaction. Skilled in bar operations, stock control, and maintaining a welcoming atmosphere. Proficient in customer service, administrative operations, and property management. Adept at handling cash receipts, balancing accounts, and ensuring smooth concierge services. Proven ability to handle multiple responsibilities, from arranging transportation to addressing maintenance issues promptly. Excel in maintaining cleanliness, monitoring premises, and providing seamless guest experiences. Known for effective time management, fast learning, and thriving in team environments. Ready to leverage expertise in beverage products, catering activities, and logistics operations to contribute to a dynamic hospitality environment.
Overview
11
11
years of professional experience
Work History
Bartender
InterContinental New York Barclay
05.2016 - 08.2024
- Prepared alcohol or non-alcohol beverages for bar and restaurant patrons
- Stayed guest focused and nurtured an excellent guest experience
- Restocked and replenished bar inventory and supplies
- Recorded and balanced cash receipts and prepared cash deposits.
- Served high customer volumes during special events, nights, and weekends.
Concierge/Package Handler at 15 Hudson Yards
Related Property Management
01.2022 - 04.2022
- Welcoming residents and visitors
- Arrange transportation and services
- Monitoring the premises and reporting any suspicious activity
- Help residents get timely resolution on housekeeping and maintenance issues
- Administrative work.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Night Auditor/ Front Desk Agent
The Opera House Hotel
05.2014 - 05.2016
- Balanced accounts from the day shift
- Insured guest satisfaction by scheduling wake-up calls and other concierge activities according to guests preferences
- Handled guest requests and complaints or directed them to the appropriate department
- Created invoices bills and checks for vendors, employees and contractors.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Doorman/ Bellman
THE QUIN HOTEL
08.2013 - 03.2014
- Welcomed guests/customers at the entrance with appropriate verbiage maintaining a high level of graciousness
- Assisted guests with their desired service and guided them to the appropriate counters, conveyed information regarding directions
- Maintained extreme cleanliness at the entrance door and around
- Monitored lobby traffic and alerted guests to arriving visitors or deliveries.
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
Education
AA - Business Administration
LaGuardia Community College New York
31-10 Thompson Ave. 08.2014
Skills
- Effective Time Management
- Fast Learner
- Ability to Work in a Team
- Ability to Work Under Pressure
- Restaurant Operation
- Beverage Products
- Property Management
- Administrative Operations
- Stock Control
- Maintenance
- Customer Satisfaction
- Scheduling
- Accounts Receivable
- Auditing Skills
- Bartending Skills
- Catering Activity and Reception
- Organization
- Beverage Preparation
- Health codes compliance
- Cash Register Operation
Languages
Spanish
Native or Bilingual
Timeline
Concierge/Package Handler at 15 Hudson Yards
Related Property Management
01.2022 - 04.2022
Bartender
InterContinental New York Barclay
05.2016 - 08.2024
Night Auditor/ Front Desk Agent
The Opera House Hotel
05.2014 - 05.2016
Doorman/ Bellman
THE QUIN HOTEL
08.2013 - 03.2014
AA - Business Administration
LaGuardia Community College New York
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