Hermarie Soto
Riverview,USA
Summary
Dynamic and accomplished professional. Proficient in costumer service skills. I bring a strategic mindset and a passion for delivering excellence to any task or project. Eager to bring my positive energy and expertise to a job where I can contribute to a vibrant team and make a real difference.
Overview
13
13
years of professional experience
Work History
Cashier
Publix Supermarkets
02.2012 - 05.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Improved efficiency, organized checkout area for optimal workflow.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Enhanced shopping experience, provided product information and location assistance.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Associate in Arts (AA) - Foreign Language
Hillsborough Community College
Tampa, FL05.2022
High School Diploma - undefined
East Bay High School
Gibsonton, FL05.2010
Languages
Spanish - Fluent
English - Fluent
Awards
Student Excellence Award, April 2022, I was awarded this as being a student leader in SGA at Hillsborough Community College.
Affiliations
- Student Government Association
- August 2021 to May 2022
- I was the SGA Treasurer at Hillsborough Community College for the 2021-2022 school year. I was in charge of the budget for the school year and making sure that everything was in order with the budget.
Skills
- Customer service
- Cash handling
- Work ethic and integrity
- Patience and empathy
- Team collaboration
- Professionalism and courtesy
- Product knowledge
- Issue resolution
- Attention to detail
- Multitasking and organization
- Empathy and patience
- Honest and dependable
Timeline
Cashier
Publix Supermarkets
02.2012 - 05.2025
Associate in Arts (AA) - Foreign Language
Hillsborough Community College
High School Diploma - undefined
East Bay High School
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