HERMELINDA GUAJARDO
Edinburg
Summary
A position in a professional environment, where I will be able to acquire hands-on experience that I can build on from the solid work experience I received from my own business and my academic foundation. Knowledgeable, with proven track record of successfully managing and growing the business. Leveraged strategic planning and operational expertise to enhance productivity and drive profitability. Demonstrated ability to lead cross-functional teams and implement innovative solutions.
Overview
2
2
Languages
1
1
Certification
21
21
years of professional experience
Work History
OWNER/AGENT
1st Advantage Insurance Agency
McAllen, TX
10.2004 - 01.2026
- Property and Casualty Insurance & Life, Accident, Health & HMO
- Managed daily activities and transactions, ensuring operational efficiency.
- Developed proposals and marketing strategies to attract new clients.
- Researched potential products for customer offerings to enhance service portfolio.
- Developed proposals and marketing strategies that successfully attracted new clients.
- Facilitated generation and maintenance of mortgage loan applications to streamline client onboarding.
- Maintained proper inventory levels and mix based on current sales trends.
ADMINISTRATOR
One Heart Home Care LLC
McAllen, TX
07.2018 - 01.2026
- Coordinated scheduling of client services, ensuring timely care delivery and enhancing client satisfaction.
- Managed scheduling and coordination of client services to ensure timely care delivery.
- Implemented quality assurance measures to improve service standards and client satisfaction rates.
- Oversaw training programs for new staff, fostering a culture of continuous improvement and knowledge sharing.
- Developed and maintained comprehensive documentation systems for compliance and reporting purposes.
- Protected sensitive information, ensuring compliance with company policy and legal regulations.
- Updated personnel records and managed internal databases, supporting efficient document management and compliance.
- Documented company policies and procedures for easy reference, promoting adherence and understanding among employees.
Medicare Sales Agent
TTEC
Remote
08.2020 - 01.2021
- Guided Medicare beneficiaries through plan options, enrollment steps, and eligibility requirements.
- Explained Medicare Advantage, Part D, and supplemental coverage using compliant sales scripts.
- Managed inbound and outbound calls while building rapport and identifying coverage needs.
- Documented customer interactions accurately in CRM systems and enrollment workflows.
- Supported smooth enrollment submissions by verifying information and coordinating follow-up actions.
Education
Certification - Business Accounting Specialist
Southern Careers Institute
McAllen, TX01-2017
Skills
- Strong organizational and presentation skills
- Effective communication skills
- Multitasking and detail orientation
- Sales oversight
- Customer relations
- Financial oversight
- Problem-Solving skills and desire to help others
- Customer service negotiation
- Insurance Software
- Social media control
- Small business operations
- Team oversight
Certification
Texas Department of Insurance, General Lines (Property and Casualty) Life, Accident, Health & HMO Fall 2003 Fall 2008, Notary Public Commission Public Notary Fall 2004
LANGUAGES
Spanish
Full Professional
Timeline
Medicare Sales Agent
TTEC
08.2020 - 01.2021
ADMINISTRATOR
One Heart Home Care LLC
07.2018 - 01.2026
OWNER/AGENT
1st Advantage Insurance Agency
10.2004 - 01.2026
Certification - Business Accounting Specialist
Southern Careers Institute