Hermelinda Guereca
Crowley,TX
Summary
Dependable professional with 27 years experience in patient services. Known for strong communication, record management, and problem-solving abilities. Committed to delivering exceptional patient care and enhancing team performance.
Overview
28
28
years of professional experience
Work History
Patient Service Representative - Lead
Wellmed at Burelson
Burleson, TX
08.2013 - 03.2026
- Managed patient scheduling and appointment confirmations.
- Verified insurance eligibility and coverage for patients.
- Handled patient concerns with professionalism and empathy.
- Maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Entered patient demographics and insurance information data into EMR.
- Took copayments, balanced deposits and credit card payments each day.
- Order supplies for the office.
- Trained new staff , providing support, and improving team performance.
Medical Assistant
Cook Children's Physician Network
Fort Worth, TX
07.1998 - 07.2013
- Managed patient health records, maintaining accuracy and confidentiality of patient information.
- Took vitals, immunizations, and assisted physician with procedures, gave appropriate patient education to parents when they would bring in their children for yearly exams.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
Medical Assistant -
ATI Trade School
Hurst, TX07-1998
High School Diploma -
Arlington Heights High School
Fort Worth, TX06-1993
Skills
- Team Leadership
- Professionalism
- Dependable
- Verbal and written communication
- Problem-solving
- Punctual and hardworking
Timeline
Patient Service Representative - Lead
Wellmed at Burelson
08.2013 - 03.2026
Medical Assistant
Cook Children's Physician Network
07.1998 - 07.2013
Medical Assistant -
ATI Trade School
High School Diploma -
Arlington Heights High School