Herssy Nicolas
Bronx
Summary
Dynamic and dedicated professional with exceptional customer service skills. Proven ability to resolve conflicts and enhance guest engagement, ensuring loyalty and satisfaction. Strong work ethic complemented by cash handling expertise and a commitment to order accuracy, consistently delivering outstanding experiences in fast-paced environments. I am very capable in communicating with the customers and making sure their needs are understood most importantly.
Overview
7
7
years of professional experience
Work History
Server
Juniors Dinner
03.2020 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Papa John's Pizza
02.2016 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Harry S Truman
The Bronx, NYSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Hospitality service expertise
- Safe food handling
- Order accuracy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Juniors Dinner
03.2020 - 08.2023
Customer Service Representative
Papa John's Pizza
02.2016 - 02.2020
Harry S Truman
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