Hesham Zayan
Orlando,FL
Summary
Hotels and travel career is one of the nicest sectors for work , starts with smiling , welcoming our guest , giving him the best service and hospitality , family and friendly environment to work
I started hotels and travel business in Egypt since I graduated from hotels and tourism institute after high school at that time I was in one of the beautiful place for travelers to visit enjoying scuba diving recreational activities, and excursions , sales work in hotels was my favorite I was in charge for corporate accounts and travel accounts for groups and allotments, usually we have training in the hotel to be updated with all new products added to our chain
Overview
18
18
years of professional experience
Work History
Director of Sales
Mercure Hotels
Egypt
04.2003 - 05.2011
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
- Managed team of sales representatives, providing guidance, coaching and support.
- Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Negotiated favorable contract terms with suppliers, optimizing profit margins while maintaining product quality standards.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Organized promotional events and interacted with community to increase sales volume.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
Sales Manager
Sofitel Hotel
Sharm Alsheikh
11.1997 - 05.2003
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Reservation Executive
Hilton Fayrouz
Sharm Al Sheikh
04.1993 - 07.1997
- Created daily floor sheets outlining reservations.
- Negotiated group rates with hotels to meet budget and client requirements.
- Assisted in resolving guest complaints, leading to higher overall satisfaction ratings.
- Maintained accurate records of reservations, ensuring seamless communication between departments.
- Coordinated with other departments for timely execution of guest requests, enhancing overall service quality.
- Ensured optimal utilization of rooms through effective management of group bookings and special events.
- Documented all customer and booking information in Software.
- Contributed to achieving occupancy goals by proactively identifying potential booking opportunities.
- Managed inventory of available rooms, updating systems in real-time to prevent overbooking situations.
- Provided exceptional customer service during high call volume periods, maintaining professionalism under pressure.
Education
High School - High School Teaching
Victory College
Alexandria Egypt07.1990
Skills
- Sales training and leadership
- Revenue Growth
- Sales funnel management
- Pipeline Development
- Deal Closing
- Territory Management
- Key account targeting
- Sales Training
- Client Relationship Management
Timeline
Director of Sales
Mercure Hotels
04.2003 - 05.2011
Sales Manager
Sofitel Hotel
11.1997 - 05.2003
Reservation Executive
Hilton Fayrouz
04.1993 - 07.1997
High School - High School Teaching
Victory College