Heyward Sullivan
Nashville,TN
Summary
I understand that every small moment in a day can be the highlight of someone's week. So I strive to give every customer I come in contact with the best experience possible.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
AEG Presents
Nashville, Tennessee
10.2025 - Current
- Coordinated ticketing processes and managed guest access at events.
- Resolved guest complaints and ensured a positive experience during events.
- Collaborated with team members to maintain efficient service operations.
- Maintained cleanliness and organization of guest service areas during events.
Server
Old Natchez Country Club
Franklin, Tennessee
08.2025 - Current
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Server
Courtney's BBQ and Seafood
Clover, South Carolina
03.2021 - 06.2024
- Provided excellent customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area throughout shifts.
- Assisted with menu explanations and recommendations for guests.
Education
High School Diploma -
York Comprehensive High School
York, SC06-2024
Skills
- Customer relationship management
- Problem resolution
- Team collaboration
- Time management
- Effective communication
- Attention to detail
Timeline
Guest Service Representative
AEG Presents
10.2025 - Current
Server
Old Natchez Country Club
08.2025 - Current
Server
Courtney's BBQ and Seafood
03.2021 - 06.2024
High School Diploma -
York Comprehensive High School