Hiedy Brust-Gorman
Edgewater,FL
Summary
A highly organized and hard-working individual looking for a responsible position to gain practical experience.
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
18
18
years of professional experience
Work History
Head Bartender
Sugar mill County Club
New Smyrna Beach, Florida
04.2022 - Current
- Developed new cocktail recipes for the menu.
- Addressed any issues between staff members in a timely fashion.
- Created signature beverages to increase revenue and patron loyalty.
- Greeted guests with friendliness and professionalism.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Introduced new seasonal and special events menu items to successfully increase monthly sales.
- Effectively multitasked within fast-paced environment.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Assigned bartenders to specific tasks and duties throughout the shift.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
Client Service Representative
Healthhelp
12.2012 - 04.2022
- After one year became Backend Agent
- Became one of the first Rap-agents to work from home
- With hard work and dedication was able to move up in the company fairly quickly
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Responded promptly to customer calls and emails regarding product issues and complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Certified Nurse Assistant
06.2007 - 12.2012
- In charge of handing out medication
- Overseeing the personal comforts of patients
- Assisting head nurse with physical therapy
Education
High School Diploma -
Greenville Central High School
12.2012
Skills
- Customer service
- On-site product demonstrations
- Medical terminology proficiency
- Work prioritization
- Overcoming objections
- Data collection
- Insurance verification
- Drink presentation
- Bar equipment maintenance
- Customer engagement
- Sanitation standards
- Liquor restocking
- POS system operation
References
Available upon request.
Key Qualifications
- Outstanding detail to verbal and written communication skills, with the patience and knowledge to handle personnel, providers and members in a highly respectful manner.
- Very motivated with excellent background of dealing with deadlines, shifting priorities and experience with problem solving.
- Up to date knowledge of data software and database spreadsheet.
- Have a full understanding of medical terminology and anatomy, with extensive knowledge of payers.
Timeline
Head Bartender
Sugar mill County Club
04.2022 - Current
Client Service Representative
Healthhelp
12.2012 - 04.2022
Certified Nurse Assistant
06.2007 - 12.2012
High School Diploma -
Greenville Central High School