Hi'ilei Olson
45-545 A Duncan Dr. Kaneohe,HI
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Known for strategic planning skills and commitment to achieving company goals.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
T&C Surf Designs
Honolulu, Hawaii
06.2013 - Current
- Achieved and maintained the current position within the first two years of employment.
- Resolved customer issues promptly, enhancing satisfaction and loyalty.
- Trained staff on product knowledge and customer service techniques to enhance sales performance.
- Engaged with customers to create relationships and enhance shopping experiences.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Cashier/Retail Sales Key Holder
Island Paddler
Kailua, Hawaii
05.2011 - 05.2013
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions, and offered product advice.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Cashier
Z Pizza
Kailua, HI
08.2010 - 05.2011
- Maintained cleanliness and organization of the cashier station to enhance workflow efficiency.
- Greeted customers and answered any questions they had about the menu and ingredients.
Shift Leader
Cold Stone Creamery
Kailua, HI
08.2009 - 06.2010
- Trained and mentored new employees on customer service and operational procedures.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
Skills
- Store operations
- Time management
- Hiring and training
- Verbal and written communication
- Stock management
- Problem solving
- Customer service
- Conflict resolution
References
References available upon request.
Timeline
Assistant Store Manager
T&C Surf Designs
06.2013 - Current
Cashier/Retail Sales Key Holder
Island Paddler
05.2011 - 05.2013
Cashier
Z Pizza
08.2010 - 05.2011
Shift Leader
Cold Stone Creamery
08.2009 - 06.2010