Hila Mason
Apple Valley ,MN
Summary
Dynamic and results-driven professional with extensive experience at Walgreens, excelling in team motivation and operational efficiency. Proven track record in inventory management and implementing health and safety procedures, enhancing customer satisfaction and store performance. Energetic leader committed to fostering a positive work environment and achieving excellence in service delivery.
Overview
2023
2023
years of professional experience
Work History
Shift Lead Manager
Walgreens
- Supervised team of associates to ensure efficient store operations and exceptional customer service.
- Trained new staff on company policies, procedures, and best practices for optimal performance.
- Managed inventory levels, ensuring product availability while minimizing waste and loss.
- Implemented store promotions and visual merchandising strategies to enhance customer engagement.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Led by example, demonstrating strong work ethic and commitment to excellence.
Deli Clerk
County Market Grocery
Saint Francis, MN
01.2021 - 02.2023
- Assisted customers with selecting deli products and provided recommendations based on preferences.
- Maintained cleanliness and organization of deli counter, ensuring compliance with health standards.
- Operated slicing machines and other equipment safely to prepare meats and cheeses.
- Collaborated with team members to restock inventory and manage product displays effectively.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Assistant Manager
Superamerica
Minneapolis
04.2015 - 07.2019
- Assisted in managing daily operations to ensure efficiency and customer satisfaction.
- Coordinated staff schedules to optimize workforce productivity and maintain coverage.
- Developed training materials to enhance staff onboarding and performance consistency.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Monitored cash handling procedures to ensure compliance with company policies and security standards.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Holiday Gas Station
Minneapolis, MN
04.2012 - 09.2015
- Analyzed sales data to identify trends and support strategic decision-making initiatives.
- Collaborated with team members to streamline communication and enhance service delivery processes.
- Led team meetings to discuss performance goals, address challenges, and foster a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma -
Roosevelt
Minneapolis, MN06.1998
Skills
- Team motivation
- Punctual and reliable
- Energetic and enthusiastic
- Attention to detail
- Health and safety procedures
Timeline
Deli Clerk
County Market Grocery
01.2021 - 02.2023
Assistant Manager
Superamerica
04.2015 - 07.2019
Assistant Manager
Holiday Gas Station
04.2012 - 09.2015
Shift Lead Manager
Walgreens
High School Diploma -
Roosevelt