Hilarie Hannigan
Yakima
Summary
Dynamic Patient Service Coordinator with proven expertise at Cascade Surgical Partners in HIPAA compliance and patient scheduling. Adept at conflict resolution and maintaining a positive attitude in high-pressure environments. Recognized for a commitment to delivering outstanding patient experiences. A fast learner dedicated to continuous improvement.
Overview
6
6
years of professional experience
Work History
Patient Service Coordinator
Cascade surgical partners
Yakima
01.2025 - Current
- Adhered to HIPAA regulations when handling confidential patient information.
- Answered questions from patients regarding their accounts and billing inquiries.
- Coordinated insurance authorization for procedures and tests.
Patient Access Representative II
Yakima Valley Memorial Hospital
02.2022 - 07.2023
- Experienced and knowledgeable in HIPPA Laws, verifying insurance policies, updating sensitive demographic information, obtaining signatures for legal documents, and giving excellent service to patients and visitors in a hospital setting
- I navigated through stressful work in the back of the emergency room, I was the person who asked for information and insurance cards from patients who were more than likely having one of the worst days of their lives
Deli/bakery worker
Walmart
06.2021 - 09.2021
- Stocking, and maintaining sanitation, and safety standards in work areas
- Ability to operate deli machinery, weigh scales, and assist with food preparation
- Present and store various deli items
Delivery driver
Doordash
10.2019 - 06.2021
- Delivery driving merchandise and food from various establishments throughout the Yakima Valley to customers' homes
- Safely drive, with no accidents, a 100% completion rate, and 4.98 customer rating, and 90% on time or early
Intern
National Institutes of Health
Washington DC
06.2019 - 08.2019
- Company Overview: NINDS Health Disparities in Tribal Communities Paid Summer Internship Program
- A full-time summer research training experience that included professional development activities, and journal clubs led by well-known scientists
- I had the opportunity to shadow Elizabeth Ballard, Ph.D
- And her research in interventions for suicide risk
- Per the program I completed a presentation and poster project, the aim was to evaluate the relationship between suicide risk and self-reported sleep
- NINDS Health Disparities in Tribal Communities Paid Summer Internship Program
Education
Heritage University
01.2020
Yakama Nation Tribal School
01.2019
Skills
- Office management
- Filing
- Answering phones
- Basic organization
- Time management
- Multitasking
- Positive attitude
- Fast learner
- Professionalism
- Self-reflection
- Team participation
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Cerner Soarian financials
- Teletracking
- EDM
- HIPAA compliance
- Patient scheduling
- Conflict resolution
- Attention to detail
- Adaptability
- Patient registration
- Problem-solving
Timeline
Patient Service Coordinator
Cascade surgical partners
01.2025 - Current
Patient Access Representative II
Yakima Valley Memorial Hospital
02.2022 - 07.2023
Deli/bakery worker
Walmart
06.2021 - 09.2021
Delivery driver
Doordash
10.2019 - 06.2021
Intern
National Institutes of Health
06.2019 - 08.2019
Heritage University
Yakama Nation Tribal School