Hilario Orozco
wichita,KS
Summary
Dynamic General Manager with a proven track record at The Windshield Shop, excelling in operational efficiency and team leadership. Spearheaded strategic initiatives that enhanced customer satisfaction and streamlined inventory management, achieving significant cost reductions. Adept at fostering collaboration and training staff to drive performance and continuous improvement.
Overview
28
28
years of professional experience
Work History
General Manager
The Windshield Shop
02.2007 - Current
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Developed and implemented strategic initiatives to enhance customer satisfaction and retention.
- Managed financial performance, optimizing budgets and controlling expenditures effectively.
- Led team training programs, fostering skill development and operational excellence among staff.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Cultivated relationships with suppliers to negotiate favorable terms and ensure product availability.
- Established performance metrics to evaluate staff productivity and drive continuous improvement efforts.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Analyzed market trends to identify growth opportunities and inform business strategies.
Auto Glass Technician
Discount Auto Glass Wichita
10.2001 - 01.2003
- Repaired and replaced auto glass using industry-standard tools and techniques.
- Conducted thorough inspections to assess damage and recommend appropriate solutions.
- Ensured compliance with safety protocols during all repair processes.
- Trained new technicians on best practices for installation and repair procedures.
Sales Associate
BC Auto Glass
05.1998 - 09.2001
- Delivered exceptional customer service, resolving inquiries and enhancing satisfaction.
- Assisted in inventory management, ensuring optimal stock levels and organization.
- Trained new associates on product knowledge and sales techniques for improved performance.
- Collaborated with team members to achieve sales targets and improve processes.
- Monitored daily sales reports, adjusting tactics to meet shifting market demands.
Education
No Degree -
Circle High School
Towanda, KSSkills
- Team leadership
- Troubleshooting skills
- Operational efficiency management
- Collaborative team member
Timeline
General Manager
The Windshield Shop
02.2007 - Current
Auto Glass Technician
Discount Auto Glass Wichita
10.2001 - 01.2003
Sales Associate
BC Auto Glass
05.1998 - 09.2001
No Degree -
Circle High School