Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hilary Allred

Jersey City

Summary

Motivated and highly organized management professional who always seeks out new challenges and is looking for a company to grow with. Skilled communicator with a history of developing strong relationships with both customers and fellow employees. A problem-solver who thrives in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Store Manager

Housing Works Thrift Shop
05.2022 - Current
  • Promoted to Store Manager of the Chelsea Flagship location in January 2025
  • Promoted within half a year with the company at the West Village location
  • Responsible for the curation and pricing of all product in the store
  • Merchandise comes in as donation and is then sorted through and priced accordingly, with bi-yearly clearances and floor resets for seasonality in Spring & Fall
  • Increased sales by 21%, over $230,000, in FY23 & 11%, $127,000, in FY24
  • Store exceeded $1 million dollars for the first time in 5+ years during my first year of leadership
  • Led the company in conversion rate & also improved on all KPIs in first year in position
  • The only Store Manager with no staff turnover in FY24

Floating Co-Manager

Housing Works Thrift Shop
01.2022 - 05.2022
  • Hired on as a Store Manager in training designed to float between locations
  • First time working in a thrift environment & learned how to research products and price them according to current market values
  • Gained a familiarity with the non-profit environment and became involved in advocacy actions

Assistant Manager

Urban Outfitters
02.2021 - 01.2022
  • Functioned as the second in command to the Store Manager

Women's Department Manager

Urban Outfitters
12.2018 - 02.2021
  • Oversaw the largest department in the store which is also the biggest sales driver
  • Acted as the Store Manager when the store was without on for 6+ months
  • Handled hiring, scheduling, monitored payroll, LOAs, and all other operational tasks
  • Helped to make my store one of the top locations in the country for omni-fulfillment rate

Women's Accessories Manager

Urban Outfitters
10.2018 - 12.2018
  • Received a promotion in another location for the first time
  • Learned how to use the eSalesLedger and other operational tools
  • Frequently collaborated with the Visual Merchandising Manager and became comfortable executing floorsets

Women's Accessories Support Manager

Urban Outfitters
12.2017 - 10.2018
  • Manager overseeing the Shoes & Intimates departments, two of the biggest money drivers in the store
  • Developed a team and was responsible for making weekly schedules

Senior Team Leader

Urban Outfitters
04.2017 - 12.2017
  • Keyholder for the store

Team Leader

Urban Outfitters
04.2015 - 04.2017
  • Oversaw the markdown process and became responsible for curating and merchandising of the Sale Section of the store

Sales Associate

Urban Outfitters
08.2013 - 04.2015
  • Hired on as a seasonal employee but added on permanently due to high performance level

Education

Associate's - Liberal Studies

New York University
New York, NY
04.2012

Bachelor of Arts - English Literature

New York University
New York, NY
04.2014

Skills

  • Management Experience
  • Customer Service
  • Leadership
  • Microsoft Office
  • Adaptability
  • Written & Verbal Communication
  • Fast Learner
  • Payroll Management
  • Hourly shift management
  • Performance metrics evaluation
  • Special events
  • Retail merchandise quality standards
  • Recruiting and hiring
  • Store operations oversight
  • Promotional planning
  • Operational budgeting
  • Team building and leadership

Timeline

Store Manager

Housing Works Thrift Shop
05.2022 - Current

Floating Co-Manager

Housing Works Thrift Shop
01.2022 - 05.2022

Assistant Manager

Urban Outfitters
02.2021 - 01.2022

Women's Department Manager

Urban Outfitters
12.2018 - 02.2021

Women's Accessories Manager

Urban Outfitters
10.2018 - 12.2018

Women's Accessories Support Manager

Urban Outfitters
12.2017 - 10.2018

Senior Team Leader

Urban Outfitters
04.2017 - 12.2017

Team Leader

Urban Outfitters
04.2015 - 04.2017

Sales Associate

Urban Outfitters
08.2013 - 04.2015

Bachelor of Arts - English Literature

New York University

Associate's - Liberal Studies

New York University

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