HILARY BALLARD
Dewitt
Summary
Motivated and enthusiastic student with diverse experience in customer service, office administration, and coaching. Skilled at building strong relationships, providing excellent customer support, and managing tasks efficiently in dynamic environments. Experience working in high pace settings where teamwork and communication are crucial. I am eager to learn and contribute to the success of a forward-thinking organization.
Overview
3
3
years of professional experience
Work History
Server
Lansing Brewing Co
Lansing
05.2025 - Current
- Provided excellent customer service in a fast-paced brewery environment.
- Assisted in managing food and beverage orders efficiently.
- Maintained cleanliness and organization of dining and bar areas.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained new servers on menu knowledge and service standards.
- Handled cash transactions accurately during busy shifts.
- Recommended craft beers based on customer preferences and tastes.
- Resolved customer complaints swiftly to enhance guest satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Tutor
09.2024 - Current
- Provided one on one assistance to 5th grade students on a variety of subjects.
- Clarify and review concepts learned in class.
- Help with homework and provide additional studying materials.
Office Assistant
Michigan State Baseball
08.2022 - Current
- Assisted with day to day administrative tasks such as filing, data entry, and document organization.
- Drafting, editing, and formatting documents.
- Inputting data into databases, spreadsheets, or other systems accurately and efficiently.
- Managing incoming calls, directing them to information needed, and answering emails and messages.
- Assisting at events by setting up booths/displays, engaging with attendees, demonstrating products or services, and processing sales. Including upselling and handling customer inquiries.
Gymnastics Coach
Kiki's Gymnastics
04.2024 - 09.2024
- Teaching gymnasts of various ages and skill sets the fundamentals of gymnastics including floor exercises, vault, bars, beam, and conditioning.
- Physically demonstrating the proper techniques for exercises and skills, ensuring the athletes understand form.
- Ensuring the safety of athletes by providing proper spotting techniques, and teaching safe landings and body control.
- Assessed athlete's abilities, tracking their progress, and providing constructive feedback to improve their skills.
- Inspiring athletes to push themselves, both physically and mentally, while developing confidence and maintaining a positive attitude.
Server
Relli's Sports Bar
05.2023 - 08.2023
- Communicate clearly with customers to explain the menu and take orders.
- Memorized menu additions, special offers, and changes and answered questions regarding nutrition information.
- Adhered to all safety, sanitation, and food handling guidelines and regulations.
- Listened to guest needs and responded with personalized service.
- Entered orders into computer system and coordinated with kitchen staff.
Intern
Accurate Inspections LLC
05.2023 - 08.2023
- Answered phone calls and emails to schedule appointments, offer information, and answer questions.
- Learned and became proficient on internal software systems.
- Ran errands for my coworkers and delivered supplies and information to employees.
- Helped to organize and run fundraisers for the company and other foundations.
Education
Bachelor of Communication - Concentration in Organizational Communication
Michigan State University
08.2025
High School Diploma -
Dewitt High School
Dewitt, MI01.2022
Skills
- Customer Service
- Teamwork
- Time Management
- Organizational Skills
- Critical Thinking
- Adaptability
- Hardworking
References
- Jake Boss, 517-243-8870, jakeboss@ath.msu.edu
- Olvia Harris, 586-907-9912, harrisolivia2023@gmail.com
Affiliations
- Michigan State University Cheerleader (2022-2024)
Timeline
Server
Lansing Brewing Co
05.2025 - Current
Tutor
09.2024 - Current
Gymnastics Coach
Kiki's Gymnastics
04.2024 - 09.2024
Server
Relli's Sports Bar
05.2023 - 08.2023
Intern
Accurate Inspections LLC
05.2023 - 08.2023
Office Assistant
Michigan State Baseball
08.2022 - Current
Bachelor of Communication - Concentration in Organizational Communication
Michigan State University
High School Diploma -
Dewitt High School
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