Hilary Brown
Sachse
Summary
Healthcare professional with comprehensive background in managing healthcare practices and delivering operational excellence. Known for fostering collaborative work environments and achieving high standards of patient care. Adaptable to changing needs and consistently reliable excel in administrative duties, staff management and regulatory compliance. Strong sales and patient satisfaction background.
Overview
10
10
years of professional experience
Work History
Practice Administrator
Carter Eye Center
Dallas, TX
07.2025 - Current
- Implemented electronic health record systems to improve documentation accuracy.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Coordinated staff schedules, ensuring optimal coverage and efficient resource allocation.
- Developed training programs for new staff, fostering skill development and team cohesion.
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Successfully Implemented new EHR and PM from Imedicware to Nextech
Regional Operations Manager
Dougherty Laser Vision
Westlake, CA
02.2019 - 07.2025
- Operations Manager, overseeing 5 of our offices. assisted in everyday operations for 70+ patients daily.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Submits monthly reports of revenue, keeps inventory up to date, makes schedules for a team of 60+, one week in advance including our surgery center and surgery team.
- Solely audited and submitted MIPS/MACRA for 3 years increasing our payout by 25% each year.
- Learned every department in the company to better assist and learn. Front desk, ophthalmic tech, sales, surgery prep, surgery coordinating, scribe.
Owner
NH Printing
Camarillo, CA
01.2016 - 02.2019
- Started and successfully built a T-Shirt printing business from the ground up.
- Established and maintains customer relationships across the United States. Consistently works with companies such as Zazzle, Inklocker, Teelaunch, DC Comics and our United States Military.
- Assumed all duties of daily operations, accounting, customer service and loss prevention.
Medical Scribe
Anderson Regional Hospital
Meridian, MS
08.2016 - 05.2017
- Recorded the physician's observations and comments on paper.
- Retrieved data for physician review (labs, radiology reports, medical records).
- Facilitated communication between physician and medical team.
- Prepared computerized physician order entry for review and discharge orders. Answered phone calls and updates on patient wait times and delays.
- Documented more than 5,000 patients medical history, test results, and vital statistics while working beside clinicians. Assisted during medical procedures executed by the
- Effectively communicated to emergency providers the status of their patients.
- Maintained prompt and organized responses in a high-stress work environment
Education
Bachelor of Science - Healthcare Management
Western Governors University
Salt Lake City, UT06.2022
Skills
- Business Leadership
- Staff Training and Development
- Customer Service
- Operations Monitoring
- Problem-Solving
- Decision Making
- Verbal and Written Communication
- Upselling Techniques
- Operations management
- Scheduling coordination
- Patient relations
- Human resources management
- Electronic health records
- Staff development
- Payroll administration
Education and Training
other
Timeline
Practice Administrator
Carter Eye Center
07.2025 - Current
Regional Operations Manager
Dougherty Laser Vision
02.2019 - 07.2025
Medical Scribe
Anderson Regional Hospital
08.2016 - 05.2017
Owner
NH Printing
01.2016 - 02.2019
Bachelor of Science - Healthcare Management
Western Governors University