Hilary L. Emery
North Dartmouth,MA
Summary
Results-driven Director of Operations with over 15 years of experience in leadership roles, overseeing human resources, finance, and electronic record keeping systems. Proven track record in quality enhancement, case management, and compliance with regulatory requirements. Skills in system administration, auditing and training.
Overview
14
14
years of professional experience
Work History
Director of Operations
KFI
Millinocket, ME
01.2021 - Current
- Designed and presented reports to the Board of Directors by collecting data from supervisors, highlighting valued social roles for people supported and identifying areas for improvement
- Provided input in Senior Management team discussions focusing on the agency’s mission and values to develop policies and strategic plans for the future
- Led operational strategies by streamlining processes across multiple departments, improving overall efficiency
- Fostered collaboration among various teams by supervising the Financial Manager, Human Resources Manager and other members of the Operations team, enhancing performance across the agency
- Examined State and Federal regulations, increasing compliance with rules and designing policy to align with agency values and external mandates
Quality Enhancement Manager
KFI
Millinocket, ME
12.2019 - 01.2021
- Completed audits of services to ensure compliance with the Home and Community Based Services Settings Rule
- Tracked authorizations to provide support, ensured requests were made on time and authorizations were in place to allow for accurate and timely billing
- System Administrator for electronic documentation systems and assisted in the transition from one system to another to comply with Electronic Visit Verification mandates
Support Coordinator
KFI
Millinocket, ME
03.2011 - 12.2019
- Facilitated Person Centered Planning meetings, wrote plans and created daily documentation to ensure that people’s individual dreams, goals and preferences were incorporated into the supports they received
- Hired and supervised Direct Support Professionals to facilitate achievement of people’s goals and ensure their health and safety
- Provided internal case management services to people supported, maintained staffing, used problem solving skills to ensure continuity of supports in various circumstances across a person’s lifespan
Social Work Intern
Veteran’s Affairs Clinic
Bangor, ME
- Provided individual assessment, treatment planning and individual counseling to veterans diagnosed with PTSD, Depression and other mental health disorders
- Participated in multi-disciplinary team of social workers, psychologist, psychiatrist and rehabilitation technician
Permanency Caseworker
State of Maine Department of Health and Human Services
Bangor, ME
- Facilitated Family Team Meetings with families and their supports to explore progress and develop case plans
- Arranged appropriate reunification services and monitored progress for parents of children in State custody
Instructor
United States Army Reserves
- Instructed entry level military skills to cadets
- Provided supervision and safety
Information Systems Analyst
United States Army
- Managed work order distribution and maintained database of open work orders
- Identified computer user problems and coordinated to solve them
Education
Master of Business Administration - Organizational Leadership
University of Massachusetts
DartmouthMaster of Social Work -
University of Maine
Bachelor of Arts - Social Work
University of Maine
Skills
- Human Resources
- Quality Enhancement
- Case Management
- System Administration
- Analytical Problem Solving
- Clear Communication
Timeline
Director of Operations
KFI
01.2021 - Current
Quality Enhancement Manager
KFI
12.2019 - 01.2021
Support Coordinator
KFI
03.2011 - 12.2019
Social Work Intern
Veteran’s Affairs Clinic
Permanency Caseworker
State of Maine Department of Health and Human Services
Instructor
United States Army Reserves
Information Systems Analyst
United States Army
Master of Business Administration - Organizational Leadership
University of Massachusetts
Master of Social Work -
University of Maine
Bachelor of Arts - Social Work
University of Maine
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