Hilary Robinson
Laramie
Summary
With a proven track record at First Security Bank, I excel in customer service and time management, enhancing customer satisfaction through efficient transaction processing and resolving discrepancies. My experience includes training employees and cross-training in multiple departments, showcasing my teamwork, problem-solving abilities, and commitment to professional growth.
Overview
37
37
years of professional experience
Work History
Sales Associate
Home Base
05.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Teller
RIVERSTONE BANK
05.2015 - 07.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Back up NEW ACCOUNTS,Balanced and refilled ATM, Opened Safety Deposit Boxes, Proof
Teller
Bank of the West
08.2008 - 10.2010
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed Proof during the business day.
Teller
US BANK
05.2002 - 01.2003
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Teller/New Accounts Representative
First Security Bank
08.1988 - 07.1996
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- CROSS TRAINED IN MULTIPULE DEPARTMENTS
- TRAINED EMPLOYEES IN BANK CONVERTIONS
- WORKED IN NEW ACCOUNTS FOR 1 YEAR.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Education
High School Diploma -
ALTERNATIVE HIGH SCHOOL
Rock Springs, WYSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Timeline
Sales Associate
Home Base
05.2024 - Current
Teller
RIVERSTONE BANK
05.2015 - 07.2023
Teller
Bank of the West
08.2008 - 10.2010
Teller
US BANK
05.2002 - 01.2003
Teller/New Accounts Representative
First Security Bank
08.1988 - 07.1996
High School Diploma -
ALTERNATIVE HIGH SCHOOL
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