Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hilda Clark

Yonkers,NY

Summary

Dedicated Criminal Justice graduate with strong customer service experience in high-pressure environments. Proven problem-solver and team player with leadership experience in training staff and enforcing policies. Committed to ethical standards and fairness, seeking an entry-level Criminal Justice or legal position to gain hands-on experience and contribute to community-focused initiatives.

Overview

5
5
years of professional experience

Work History

Sales Associate

Lowe's Home Improvement
Yonkers, NY
2024.05 - 2025.06
  • Delivered exceptional customer service and fostered long-term client relationships, driving repeat business.
  • Resolved customer concerns and processed transactions with accuracy in a fast-paced retail setting.
  • Developed and implemented promotional strategies that increased Lowe's credit card sign-ups by 20%.
  • Trained new team members in customer service and sales operations, showcasing leadership and initiative.
  • Maintained high standards of store cleanliness, safety, and efficiency across multiple departments.

Team Member

Planet Fitness Gym
Scarsdale, NY
2023.08 - 2024.03
  • Managed membership registration, payments, and customer inquiries to enhance member experience.
  • Provided consistent frontline customer service and ensured gym safety during high-volume hours.
  • Offered fitness advice and guided members with personalized support.
  • Ensured facility cleanliness and equipment safety, promptly addressing member needs.
  • Collaborated on marketing materials to effectively promote gym membership and services.

Cashier Team Lead

Bed Bath & Beyond Distribution Center
Yonkers, NY
2020.03 - 2022.07
  • Supervised front-end operations and trained new cashiers while ensuring compliance with safety protocols during COVID-19 to prioritize customer and team safety.
  • Collaborated with other departments to manage peak-hour operations, ensuring accurate transactions and a seamless customer experience.
  • Resolved customer complaints efficiently while maintaining high service standards.
  • Maintained clean, orderly workspace and fostered positive team environment to enhance employee morale and customer satisfaction.

Education

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice
New York, NY

High School Diploma -

Roosevelt High School Early College Studies
Yonkers, NY

Skills

  • Customer Service
  • Conflict Resolution
  • Team Leadership
  • Training
  • Oral Communication
  • Written Communication
  • Scheduling Optimization
  • Time Management
  • Microsoft Excel
  • Interco
  • Problem-solving

Languages

  • Spanish
  • English, Native
  • Spanish, Conversational

Timeline

Sales Associate

Lowe's Home Improvement
2024.05 - 2025.06

Team Member

Planet Fitness Gym
2023.08 - 2024.03

Cashier Team Lead

Bed Bath & Beyond Distribution Center
2020.03 - 2022.07

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice

High School Diploma -

Roosevelt High School Early College Studies
Hilda Clark