Dedicated Criminal Justice graduate with strong customer service experience in high-pressure environments. Proven problem-solver and team player with leadership experience in training staff and enforcing policies. Committed to ethical standards and fairness, seeking an entry-level Criminal Justice or legal position to gain hands-on experience and contribute to community-focused initiatives.
Overview
5
5
years of professional experience
Work History
Sales Associate
Lowe's Home Improvement
Yonkers, NY
2024.05 - 2025.06
Delivered exceptional customer service and fostered long-term client relationships, driving repeat business.
Resolved customer concerns and processed transactions with accuracy in a fast-paced retail setting.
Developed and implemented promotional strategies that increased Lowe's credit card sign-ups by 20%.
Trained new team members in customer service and sales operations, showcasing leadership and initiative.
Maintained high standards of store cleanliness, safety, and efficiency across multiple departments.
Team Member
Planet Fitness Gym
Scarsdale, NY
2023.08 - 2024.03
Managed membership registration, payments, and customer inquiries to enhance member experience.
Provided consistent frontline customer service and ensured gym safety during high-volume hours.
Offered fitness advice and guided members with personalized support.
Ensured facility cleanliness and equipment safety, promptly addressing member needs.
Collaborated on marketing materials to effectively promote gym membership and services.
Cashier Team Lead
Bed Bath & Beyond Distribution Center
Yonkers, NY
2020.03 - 2022.07
Supervised front-end operations and trained new cashiers while ensuring compliance with safety protocols during COVID-19 to prioritize customer and team safety.
Collaborated with other departments to manage peak-hour operations, ensuring accurate transactions and a seamless customer experience.
Resolved customer complaints efficiently while maintaining high service standards.
Maintained clean, orderly workspace and fostered positive team environment to enhance employee morale and customer satisfaction.