Hilda Concepcion
I
Miami,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Patient Coordinator
Julio Rivera MD Health Clinic
Rio Grande, PR
06.2019 - 11.2022
- Monitored ongoing care and proactively corrected problems.
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule tests and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
Front Desk Agent
Wyndham Hotel &Resort
Rio Grande, PR
08.2017 - 09.2019
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Food and Beverage Supervisor
El Conquistador, A Waldorf Astoria Resort
Fajardo, Puerto Rico
02.2008 - 11.2017
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Collaborated with team members to achieve target results.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Education
Associate Degree In Nursing - Nursing
National University College - Bayamon
Bayamon, PR 03.2016 - 11.2018
Skills
Multitasking ability
Organizational skills
Decision making
Scheduling
Care Planning
Certification
First Aid/CPR Certified
Timeline
Patient Coordinator
Julio Rivera MD Health Clinic
06.2019 - 11.2022
First Aid/CPR Certified
12-2018
Front Desk Agent
Wyndham Hotel &Resort
08.2017 - 09.2019
Associate Degree In Nursing - Nursing
National University College - Bayamon
03.2016 - 11.2018
Food and Beverage Supervisor
El Conquistador, A Waldorf Astoria Resort
02.2008 - 11.2017