Hilda Gonzalez
Weston,FL
Summary
Driven by a proven track record in customer service and cash handling accuracy, I excelled at Carolina Herrera by enhancing brand awareness and customer engagement through targeted marketing campaigns and effective team leadership. My expertise in training and mentoring, coupled with a knack for resolving customer complaints, significantly boosted team morale and productivity.
Overview
10
10
years of professional experience
Work History
Key Holder
Colee Haan
Sunrise, FL
01.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Lead Sales Key Holder
Carolina Herrera
Sunrise, FL
01.2022 - 12.2023
- Acted as the primary point of contact for store management during times of absence, taking responsibility for all aspects of location operations.
- Collaborated with management to develop targeted marketing campaigns that increased brand awareness and customer engagement.
- Led team meetings regularly to review sales goals/targets as well as track individual progress towards said objectives.
- Boosted team morale and productivity by providing ongoing coaching, feedback, and recognition of achievements.
Sales Associate
DKNY
Sunrise, FL
08.2019 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Administrative Coordinator
Weston Pool Master Inc
Weston, FL
10.2014 - 07.2018
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Monitored and directed incoming mail and prepared outgoing mail.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
Education
Bachelor of Arts - Accounting And Business Management
Antonio Jose De Sucre
Venezuela12.2004
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
Timeline
Key Holder
Colee Haan
01.2024 - Current
Lead Sales Key Holder
Carolina Herrera
01.2022 - 12.2023
Sales Associate
DKNY
08.2019 - 04.2020
Administrative Coordinator
Weston Pool Master Inc
10.2014 - 07.2018
Bachelor of Arts - Accounting And Business Management
Antonio Jose De Sucre