HILDA GRATIA
Philadelphia,US
Summary
Enthusiastic and ambitious customer service specialist with diverse transferable skills in management, sales, and operations. Demonstrated expertise in team leadership, driving organizational growth and revenue for over ten years. Adept at developing and implementing comprehensive training programs to consistently deliver exceptional service. Possesses advanced technical skills, including proficient use of CRM software.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Health Concierge
CVS Aetna
Remote
11.2023 - Current
- Streamlined the claims process for clients by guiding them through required paperwork and simplifying communication with insurers.
- Conducted detailed research on various plans to provide informed recommendations based on clients'' specific healthcare requirements.
- Managed a high volume caseload while maintaining exceptional attention to detail and responsiveness to client inquiries throughout the consultation process.
- Played an instrumental role in company-wide initiatives to improve overall service quality, implementing policies that led to increased customer satisfaction ratings.
Transportation Driver
School District of Philadelphia
Philadelphia, PA
04.2022 - Current
- Ensuring safety while transporting children between the ages of 8 and 19 to and from their designated locations
- Child Abuse History Clearance and Safety Behavior Management.
Human Resources Manager
1222 Logistics *Amazon DSP
Philadelphia, PA
01.2021 - 10.2023
- Results-driven and strategic Human Resources Manager with 3 years of experience in developing and implementing HR strategies to support organizational objectives
- Proven expertise in talent acquisition
- Perform searches for qualified job candidates, inform job applicants of details, foster a positive work culture, and promote employee enhancement.
Dispatch Supervisor
1222 Logistics *Amazon DSP
Philadelphia, PA
09.2020 - 01.2021
- Responsible for coordinating and facilitating the efficient movement of vehicles, personnel, or goods to fulfill operational requirements
- Oversee the dispatchers and drivers, coordinate with operations, relay information to drivers, monitor and track routes, and resolve operational issues throughout the day.
Server
Red Lobster
Philadelphia, PA
11.2017 - 08.2020
- Greeted and seated guests promptly, made recommendations based on guests' preferences, took food and beverage orders, delivered orders promptly, and ensured accurate presentation and quality.
Sales Representative
Evolved Marketing Group
Philadelphia, PA
06.2017 - 09.2017
- Sold products and services by personally visiting potential customers at their homes or businesses
- Demonstrated product knowledge, prospecting, negotiating, and closing skills.
Customer Service Representative Tier 2
Medicare
Richmond, VA
08.2016 - 02.2017
- Provided information and guidance to Medicare beneficiaries, answered questions about benefits and eligibility, provided information about Medicare Advantage and prescription drug plans, and assisted with claims and billing issues.
Security Guard
ALLIED UNIVERSAL
Richmond, VA
08.2016 - 09.2016
- Responsibilities included access control, patrolling, surveillance, and emergency response to ensure the safety and security of the premises.
Sales Associate
Sears
Philadelphia, PA
01.2012 - 01.2013
- Assisted customers with their shopping needs, provided product information and recommendations, processed sales transactions, organized merchandise displays, handled inventory management, and ensured a clean and organized store environment.
Education
Bachelor of Arts -
Full Sail University
Skills
- Customer Service
- Problem Solving
- Time Management
- Leadership
- Analytical Skills
- Office Administration
Certification
- CPR
- RAMP Certification
- Emergency response
Timeline
Health Concierge
CVS Aetna
11.2023 - Current
Transportation Driver
School District of Philadelphia
04.2022 - Current
Human Resources Manager
1222 Logistics *Amazon DSP
01.2021 - 10.2023
Dispatch Supervisor
1222 Logistics *Amazon DSP
09.2020 - 01.2021
Server
Red Lobster
11.2017 - 08.2020
Sales Representative
Evolved Marketing Group
06.2017 - 09.2017
Customer Service Representative Tier 2
Medicare
08.2016 - 02.2017
Security Guard
ALLIED UNIVERSAL
08.2016 - 09.2016
Sales Associate
Sears
01.2012 - 01.2013
Bachelor of Arts -
Full Sail University