Hilda Padilla
Bronx,NY
Summary
Dedicated professional seeking a position in [Desired Position] with a strong background in managing front desk operations and enhancing visitor experiences. Proven track record in high-volume call management and appointment scheduling, contributing to streamlined office functions. Exceptional organizational and communication skills foster a welcoming environment that promotes positive interactions and efficient service delivery. Committed to maintaining high standards of professionalism while ensuring seamless operations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Member Services Receptionist
River Spring at Home
Bronx, NY
01.2012 - 04.2026
- Took verbal, written and electronic messages and transmitted them to the exact destination.
- Coordinated communication between departments, enhancing information flow and service delivery.
- Managed front desk operations, ensuring seamless visitor experience and efficient appointment scheduling.
- Trained new reception staff on procedures and customer service protocols, fostering team efficiency.
- Developed standard operating procedures for reception area, enhancing consistency in service quality.
- General request for information and data such as transporting members to their appointments.
- Handled delicate situations such as member request, special needs and complaints.
- Maintained a neat, tidy and pleasant appearance of the customer service area.
- Operated multi-line telephone system to answer and direct high volume of calls.
Sales Associates
Old Navy Inc.
New York, NY
10.2016 - 08.2025
- Approach browsing customer and initiate conversation to determine buying preferences.
- Assist customers with trying on items, finding appropriate sizes, and completing purchases.
- Sign customers up for marketing list and inform of upcoming promotions or customer events.
- Assist with store stocking, floor-sets and closing procedures.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cashier
Citarella Inc.
New York, NY
10.2008 - 06.2011
- Taking payments from customers via cash, checks and credit cards.
- Thorough understanding of counting the money in register at the beginning and end of day.
- In-depth knowledge of handling returns and exchanges of goods.
- Stock items whenever they are required.
- Providing customer a personalized, friendly and efficient cashiering service.
Education
Associates of Occupational Studies Degree - Medical Assisting
ASA Institute- The College for Excellence
New York, NY09.2011
Skills
- 20 years of customer service experience in a fast-paced, dynamic environments
- Excellent interpersonal and communication skills
- Highly energetic, motivated and driven to succeed
- MS Office for windows 2011/ Word
- 1Fluent in English/Spanish
Accomplishments
- Handled over 80 customer inquiries on a daily basis.
- Responded to over 100 customer inquiries each day.
- Recognized by customers and Vice President for expedient and effective service.
- Increased office productivity by implementing numerous process improvements.
- Assisted management with the training of new staff members.
Certification
HIPAA, CPR Certified, Phlebotomy and HHA certified from the state of New York.
Timeline
Sales Associates
Old Navy Inc.
10.2016 - 08.2025
Member Services Receptionist
River Spring at Home
01.2012 - 04.2026
Cashier
Citarella Inc.
10.2008 - 06.2011
Associates of Occupational Studies Degree - Medical Assisting
ASA Institute- The College for Excellence