Hildalis Martinez
New London,CT
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
6
6
years of professional experience
Work History
Care Manager
UMMHC (Upper Manhattan Mental Health Center )
Manhattan, New York
04.2024 - 01.2026
- Managed caseloads effectively, prioritizing needs and ensuring timely access to necessary services.
- Facilitated the coordination of medical appointments and transportation for clients when needed.
- Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
- Ensured that all documentation is completed accurately according to state regulations.
Kitchen Manager
Chipotle Grill
Fort Lee, New Jersey
01.2022 - 09.2022
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained and mentored staff on food safety and kitchen protocols.
Administrative Assistant
Acacia
The Bronx, New York
06.2020 - 09.2021
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Skills
Case management
- Microsoft Office and Excel
- Bilingual proficiency
- Communication skills
Timeline
Care Manager
UMMHC (Upper Manhattan Mental Health Center )
04.2024 - 01.2026
Kitchen Manager
Chipotle Grill
01.2022 - 09.2022
Administrative Assistant
Acacia
06.2020 - 09.2021