Hilina Bekele
Prior Lake
Summary
Proven sales associate with a track record of enhancing customer satisfaction and fostering repeat business at Hudson Group. Excelled in customer service and problem resolution, boosting sales through effective communication and empathy. Demonstrated exceptional teamwork and time management skills, contributing to a positive shopping environment. Achieved high accuracy in financial transactions, underscoring reliability and attention to detail.
Overview
5
5
years of professional experience
Work History
Sales Associate
Hudson Group
10.2024 - Current
- Handled and delivered liquor and tobacco purchases by working with gate agents.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Delaware North Company
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Agent
WABAM
01.2020 - 06.2023
- Explained the purpose of the fund raising and donating events to anyone who was willing to help
- Made sales from products made by members in the organization.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Education
Associate of Science - Biological Sciences
Normandale Community College
Minneapolis, MN08-2026
Skills
- Customer service
- Customer assistance
- Problem resolution
- Teamwork and collaboration
- Time management
- Patience and empathy
- Listening skills
Languages
English
Full Professional
Timeline
Sales Associate
Hudson Group
10.2024 - Current
Cashier
Delaware North Company
09.2024 - Current
Customer Service Agent
WABAM
01.2020 - 06.2023
Associate of Science - Biological Sciences
Normandale Community College
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