Hillaria Mack
Fort Worth
Summary
Customer service skills, consistently providing high quality, professional service, provided with specific regard to everyone Excellent administrative skills including computer skills, phone etiquette Enhanced time management skills allowing effective and efficient multi-tasking and prioritizing needs and requests Strong communication skills with customers, staff, and management to assess needs, answer questions, and solve problems in an efficient and professional
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
6
6
years of professional experience
Work History
Cashier
Home Depot
05.2023 - Current
- Processed customer transactions efficiently at point-of-sale terminals.
- Greeted customers and operated register across departments, assisting with inquiries and ensuring a clean, organized shopping environment.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer and balanced registers daily.
Front of House Staff
Jason's Deli
09.2022 - 07.2024
- Greeted customers warmly upon entry and ensured a welcoming atmosphere.
- Assisted customers in menu selection and answered questions about ingredients.
- Managed dining area cleanliness and organized tables for efficient service.
- Maintained cleanliness and stock levels at front end, supporting staff and customer needs.
- Assisted with orders for dining in, pickup, online, to go, and curbside, ensuring timely delivery to customers.
Service Desk Clerk
Tom Thumb
08.2021 - 07.2022
- Provided customer assistance with refunds on grocery bills, money orders, and Western Union transactions, managed phone inquiries, processed check cashing, performed till and safe audits, counted coin dispensaries, and resolved customer complaints to enhance overall satisfaction.
- Assisted with bagging and operated the register during peak times.
- Assisted customers with inquiries and resolved service-related issues to ensure timely support and improve customer experience.
- Managed incoming calls and directed them to appropriate departments to facilitate efficient communication and service delivery.
- I assist with bagging and being on the register when lines get too long, I assist with supervising the Front-End making sure cashiers follow policy, and giving breaks as needed.
Front Desk Agent
Sonesta Suites ES
04.2021 - 07.2021
- Managed check-in and check-out processes efficiently.
- Greeted guests and visitors and managed phone communications. Facilitated guest payments, including credit card and cash transactions for laundry services. Verified guest ledger for payment accuracy. Responded promptly to guest requests for housekeeping and maintenance. Supported breakfast service.
- Checked in and out guests, efficiently managed stay extensions upon request.
- Greeted guests warmly upon arrival at Sonesta Suites ES.
- Responded to guest inquiries about hotel services and local attractions, enhancing overall guest experience.
Team Member
Whataburger
09.2020 - 05.2021
- Provided excellent customer service in a fast-paced environment.
- Delivered outstanding customer service during busy shifts.
- Prepared food items according to company standards and procedures.
- Maintained cleanliness and organization of dining and kitchen areas, ensuring compliance with health and safety standards.
Education
Great Basin Highschool
Clearfield , UTSkills
- Point-of-sale operation
- Customer service
- Effective communication
- Time management
- Problem solving
- Team collaboration
- Cash handling
Timeline
Cashier
Home Depot
05.2023 - Current
Front of House Staff
Jason's Deli
09.2022 - 07.2024
Service Desk Clerk
Tom Thumb
08.2021 - 07.2022
Front Desk Agent
Sonesta Suites ES
04.2021 - 07.2021
Team Member
Whataburger
09.2020 - 05.2021
Great Basin Highschool