Hillary Copple
Roseville,CA
Summary
Proven track record in enhancing pharmacy operations at Kaiser Permanente by streamlining processes and maintaining high levels of patient confidentiality. Skilled in data entry and prescription processing, demonstrated ability to improve efficiency and patient satisfaction. Excelled in customer service, achieving excellent accuracy in transactions and boosting operational efficiency by effectively managing inventory.
Overview
9
9
years of professional experience
Work History
Pharmacy Clerk
Kaiser Permanente
01.2023 - Current
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
Cashier Receptionist
Kaiser Permanente
08.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Dental Assistant
Chapa De Indian Health
02.2022 - 08.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Letter Carrier
Post Office
10.2018 - 02.2022
- Managed time effectively to complete all scheduled deliveries within expected time frames, ensuring consistent service levels for customers.
- Supported colleagues during peak periods or absences by covering additional routes or assisting with sorting duties as necessary.
- Enhanced customer satisfaction through timely delivery of parcels, letters, and packages to residential and commercial addresses.
- Improved mail delivery efficiency by accurately sorting and organizing mail according to designated routes.
Cashier
John L Sullivan Chevrolet
01.2016 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Set appointments
- organized paperwork
- multi phone line communication
Education
High School Diploma -
Phlebotomy Training Program
Roseville, CA01.2025
High School Diploma -
Encina Preporatory High School
Sacramento, CA05.2012
Skills
- Answering customer questions
- Stocking shelves
- Patient confidentiality
- Verifying orders
- Inventory counting
- Data entry proficiency
- Records Updating
- Prescription Processing
Timeline
Pharmacy Clerk
Kaiser Permanente
01.2023 - Current
Cashier Receptionist
Kaiser Permanente
08.2022 - 01.2023
Dental Assistant
Chapa De Indian Health
02.2022 - 08.2022
Letter Carrier
Post Office
10.2018 - 02.2022
Cashier
John L Sullivan Chevrolet
01.2016 - 10.2018
High School Diploma -
Phlebotomy Training Program
High School Diploma -
Encina Preporatory High School
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