Hillary Vuckovich
Work Preference
Overview
19
19
Years of professional experience. Excellent customer service ski
1
1
Front office management skills
Work History
waitress
Cracker Barrel Restaurant
Port Huron, Michigan
08.2009 - 05.2010
- Greeted guests warmly and provided menu recommendations.
- Took accurate food and drink orders from customers.
- Delivered meals promptly to tables, ensuring customer satisfaction.
- Processed cash and card transactions efficiently at the register.
- Maintained cleanliness of tables and dining area throughout shifts.
- Assisted in setting up dining areas for service before opening hours.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Developed positive relationships with regular customers through friendly conversation.
- Addressed customer inquiries and resolved any service issues promptly.
Reading Specialist
Powhattan Elementary
Baltimore, Maryland
01.2000 - 08.2002
- Developed individualized reading plans for diverse student needs.
- Conducted assessments to identify students' reading levels and challenges.
- Implemented engaging literacy activities to enhance student interest in reading.
- Monitored student progress and adjusted interventions as needed.
- Prepared and utilized materials for one-on-one and group instruction.
- Developed and deepened successful relationships with teachers in order to provide optimal support.
- Completed and reviewed assessments to developed customized improvement plans.
- Established positive relationships with families by communicating regularly about their child's progress.
- Established clear plans with each student and collaborated closely to achieve targets.
- Utilized data from formative and summative assessments in order to analyze student progress towards meeting learning goals.
Assistant Manager
Sbarros Italian Eatery
Flint, Michigan
06.1991 - 10.1999
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Coordinated with other departments to ensure smooth flow of operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Maintained accurate records of sales transactions and returns.
- Managed inventory levels and ordered supplies as needed.
- Trained new employees on company policies and procedures.
- Assisted in daily operations and staff scheduling for retail environment.
- Coordinated team meetings to discuss project updates and goals.
Education
Some College (No Degree) - Elementary Education
UMBCC
Catonsville, MDSome College (No Degree) - Business Management
Baker College
Flint, MISome College (No Degree) - Business Management
Mott Community College
Skills
- Order management
- Point-of-sale systems
- Menu knowledge
- Cash handling
- Customer service
- Team collaboration
- Staff training
- Conflict resolution
- Attention to detail
- Multitasking skills
- Effective communication
- Guest relations
- Complaint resolution
- Check payment processing
- Food handling safety
- Sales techniques
Timeline
waitress
Cracker Barrel Restaurant
08.2009 - 05.2010
Reading Specialist
Powhattan Elementary
01.2000 - 08.2002
Assistant Manager
Sbarros Italian Eatery
06.1991 - 10.1999
Some College (No Degree) - Elementary Education
UMBCC
Some College (No Degree) - Business Management
Baker College
Some College (No Degree) - Business Management
Mott Community College