Himali Soni
Wheeling,IL
Summary
Adept at medication dispensing and optimizing workflow, I significantly enhanced pharmacy operations at CVS Health Specialty Pharmacy. My leadership as a Customer Service Lead at Walmart showcases my ability to train and mentor with enthusiasm, underlining my strong team collaboration and problem-solving skills. Committed to drug safety and patient confidentiality, I drive results through efficiency and meticulous attention to detail. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Health Specialty Pharmacy
11.2019 - Current
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured and compounded medications following standard procedures.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Developed and implemented improvements to pharmacy organization system.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Ability to use math to solve a problem, such as calculating day’s supply of a prescription
- ● Communicating with patients, doctor office and nurses regarding Prescriptions
- ● Understanding computers and Java software
- ● Completing patient paperwork related to filling of prescriptions
- ● Maintaining pharmacy’s safety by adhering to infection-control procedures, policies and regulations
Customer Service Lead
Walmart
07.2018 - 11.2019
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Greeted customers and listened closely to problems described to determine solutions.
- Ensured that each customer received outstanding service by providing a friendly environment
- ● Communicated customers requests to management
- ● Maintained an awareness of all promotions, and advertisements
- ● Greeted customers and determined their specific needs by following up and generatingrepeat business by encouraging customer to return
- ● Successfully sell smart plans, credit cards applications, and reward cards on the dailybasis
- ● Completed any and all other tasks assigned by manager
Pharmacy Technician
Sudarshan Medical
01.2016 - 04.2017
- Concentrate on a task over a period of time without being distracted
- ● Understand customers’ reactions, and respond appropriately
- ● Active look for ways to help people, and do so in friendly manner
- ● Use and understand verbal and written communication to interact with customers and colleague
- ● Ability to use math to solve a problem, such as calculating day’s supply of a prescription
- Choosing the best course of action when faced with a complex situation with several available options
- ● Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate’s designated department or elsewhere in the store
- ● Maintains the clean appearance of the pharmacy area
Education
Associate of Science - Medicinal And Pharmaceutical Chemistry
William Rainey Harper College
Palatine, IL05.2025
Bachelor of Science - Organic Chemistry
M G Panchal Science College
Pilvai, Gujarat, India.06.2015
High School Diploma -
Ash Secondary High School
Gujarat, India04.2012
Skills
- Medication Dispensing
- Drug utilization review
- Supply Restocking
- Drug Inventory Control
- Workflow Optimization
- Prescription Filling
- Drug safety
- Patient confidentiality
- Updating medication histories
- Confidentiality and HIPAA
- Answering customer questions
- New Hire Onboarding
- Advanced math skills
- Team Collaboration
- Secure storage of medications
- FDA Drug Safety Guidelines
- Record preparation
- Pharmaceutical Calculations
- Healthcare regulations
- Pharmacy and customer records management
- Problem-solving skills
- HIPAA
- Medication labels
- Comprehensive problem solving
- analytical abilities
- Good verbal
- written communication skills
- willingness to learn
- team facilitator
Certification
- CPhT - Certified Pharmacy Technician
Languages
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Pharmacy Technician
CVS Health Specialty Pharmacy
11.2019 - Current
Customer Service Lead
Walmart
07.2018 - 11.2019
Pharmacy Technician
Sudarshan Medical
01.2016 - 04.2017
Associate of Science - Medicinal And Pharmaceutical Chemistry
William Rainey Harper College
Bachelor of Science - Organic Chemistry
M G Panchal Science College
High School Diploma -
Ash Secondary High School
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