Summary
Overview
Work History
Education
Skills
Timeline
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Hind Bou Khaled

Memphis,TN

Summary

Dynamic leader with proven expertise in operations management and staff training, honed at Amazon and Bed Bath and Beyond. Excelled in enhancing operational effectiveness and fostering team development. Implemented strategies boosting efficiency and quality, with a keen focus on customer relationship management. Demonstrates exceptional leadership skills and a commitment to continuous improvement.

Overview

14
14
years of professional experience

Work History

Area Manager

Amazon
06.2023 - Current
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Led a team of professionals, fostering a collaborative environment to achieve company goals.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Developed and implemented strategies to hit goals while focusing on quality side along with cost.

ICQA /Sort Process Assistance

Amazon
06.2020 - 06.2024
  • Monitored inventory accuracy and movement using manual or computerized inventory systems.
  • Reduced product damage, implementing proper handling techniques and training staff on best practices.
  • Trained new hires on ICQA procedures and best practices, fostering a culture of continuous improvement within the team.
  • Streamlined data analysis with detailed reporting for better decision-making processes in inventory management.
  • Provided feedback to management on ways to optimize warehouse operations and reduce inefficiencies.
  • Communicated with management about potential inventory risks to fulfill orders on time.

Floor Manager/Customer Service Supervisor

Bed Bath and Beyond
11.2010 - 06.2023
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Managed store inventory and stock levels to maintain availability of products.

Education

Associate of Arts - English Literature

Lebanese University
Lebanon
06-1995

Skills

  • Operations management
  • Staff training and development
  • Business development and planning
  • Team development
  • Customer relationship management
  • Quality assurance
  • Leadership skills

Timeline

Area Manager

Amazon
06.2023 - Current

ICQA /Sort Process Assistance

Amazon
06.2020 - 06.2024

Floor Manager/Customer Service Supervisor

Bed Bath and Beyond
11.2010 - 06.2023

Associate of Arts - English Literature

Lebanese University

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Hind Bou Khaled