Hiral Prajapati
Houston,TX
Summary
Proven customer service expert with a strong background as a Cashier at Keemat Grocers and a self-employed Cook. Demonstrates exceptional time management and cash handling abilities, enhancing customer satisfaction and loyalty. Achieved significant reduction in food waste, showcasing dedication to quality and efficiency. Skilled in fostering positive relationships and executing financial transactions with precision.
Overview
3
3
years of professional experience
Work History
Cashier
Keemat Grocers
04.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
Cook
Own
01.2022 - 11.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
Education
Bachelor of Commerce - Accounting
AV Patel Commerce Collage
Bilimora,Gujarat,India03-2013
High School Diploma -
Gujarat Secondary & Higher Secondary Edu. Board
Bilimora,Gujarat,India07-2010
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Reliability and punctuality
- Cash register operation
- Payment processing
- Product restocking
- Refunds and exchanges
Languages
English
Professional Working
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Cashier
Keemat Grocers
04.2024 - Current
Cook
Own
01.2022 - 11.2023
Bachelor of Commerce - Accounting
AV Patel Commerce Collage
High School Diploma -
Gujarat Secondary & Higher Secondary Edu. Board
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