Professional and dependable candidate seeking full time employment in a customer service position.
Overview
7
7
years of professional experience
Work History
Property Management Assistant
James Fulson
03.2024 - Current
Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Online Reseller
Self
02.2020 - 10.2023
Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
Negotiated favorable purchasing terms with suppliers, reducing overall costs and increasing profit margins on resold merchandise.
Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
Established positive relationships with clients through exceptional customer service skills, leading to repeat business and referrals.
Maintained organized storage facilities for physical inventory items, ensuring easy access for quick order fulfillment while minimizing damages or loss of goods.
Analyzed market trends to identify high-demand products, strategically adjusting product offerings to maximize revenue potential.
Optimized product listings for enhanced visibility in online marketplaces, resulting in increased sales volume.
Server
Denny's Restaurants Franchise Association
06.2018 - 02.2019
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Greeted new customers, discussed specials, and took drink orders.
Kept server areas clean and stocked to increase efficiency while working tables.
Contract Teaching Artist at Carter G. Woodson Elementary, Ariel Elementary Community Academy, James E. McDade Elementary Classical School, James R. Doolittle Elementary SchoolContract Teaching Artist at Carter G. Woodson Elementary, Ariel Elementary Community Academy, James E. McDade Elementary Classical School, James R. Doolittle Elementary School