Hiskias Tesfaye
Silver Spring,Maryland
Summary
Outgoing and friendly customer service representative with 2 years of experience providing incomparable customer service and maintaining a polite, friendly, and professional demeanor. Able to work in fast-paced work environments and handle stressful situations with no problem. Has a proven track record of improving efficiency and profitability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Sales Associate
AT&T
10.2022 - 06.2023
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier/Sales Associate
Courage Hotel
01.2019 - 09.2021
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Kept track of hotel rooms and provided customers with extensive and enjoyable hotel activities
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Cloud Practitioner - computer science
Generation
Silverspring, Maryland06.2022
Associate's Degree - Information Technology
Montgomery College
Silverspring, Maryland10.2024
High School -
Gibson Magnet school
Addis Ababa, Addis Ababa09.2021
Skills
- Customer service
- Multi-tasking strength
- Money Handling
- Store Opening and Closing
- Sales Development
- Bilingual
- Teamwork and Collaboration
- Adaptability
- Time Management
Languages
English
Full Professional
amharic
Native or Bilingual
Timeline
Sales Associate
AT&T
10.2022 - 06.2023
Cashier/Sales Associate
Courage Hotel
01.2019 - 09.2021
Associate's Degree - Information Technology
Montgomery College
High School -
Gibson Magnet school
Cloud Practitioner - computer science
Generation
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