Hiwalani Sierra
San Diego,CA
Summary
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
8
8
years of professional experience
Work History
Store Director
MedMen
San Diego, CA
12.2023 - 09.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
- Identified potential opportunities for growth within the store and developed plans to capitalize on them.
- Maintained a high level of customer service standards across all departments in the store.
- Established and maintained effective communication with staff members to ensure efficient operations.
Assistant Store Director Hospitality
MedMen
San Diego, CA
08.2023 - 12.2023
- Developed and implemented strategies to increase store sales.
- Monitored the performance of the hospitality department, ensuring they met their goals and objectives.
- Provided guidance, support and training to staff members.
- Supervised daily operations including opening and closing procedures, cash handling, merchandise stocking.
- Ensured compliance with safety regulations and company policies.
- Resolved customer complaints in a professional manner.
Operations Lead
MedMen Torrey Pines
San Diego, CA
06.2022 - 08.2023
- Developing and implementing effective strategies to optimize operational performance.
- Conduct monthly physical inventory audits.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Collaborating with other departments such as IT, HR, Sales and Marketing to ensure smooth cross-functional operations.
Hospitality Lead
MedMen Torrey Pines
San Diego, CA
05.2020 - 05.2022
- Assisted in developing current and new talent, driving and contributing to sales
- Responsible for opening and closing the business. Ensured that the store was “grand open ready” before and after hours
- Organizes events with various store vendors to help drive sales and traffic
- Empowerd team by displaying leadership and interpersonal skills - leads by example and never by force.
Hospitality Associate
MedMen Torrey Pines
San Diego, CA
02.2020 - 05.2020
- Consulted and gained rapport with numerous customers using product knowledge and strong hospitality focus
- Maintained the integrity of the MedMen brand by completing tasks such as restocking, remerchandising, and COVID-19 standard cleaning/sanitizing
- Assisted Co-Manager of Visual Presentation with exciting floor sets according to brand standards.
Sales Floor Associate
Victoria’s Secret PINK
San Diego, CA
08.2016 - 05.2019
- Increased sales by promoting current deals and maintaining knowledge of merchandise, KPI analytics, and key product features
- Offering each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Executing floored sets with new merchandise, as well as organizing and maintaining the back room to standard
- Processed POS transactions, including checks, cash, and credit purchases or refunds.
Operations and Staffing Supervisor
Victoria’s Secret
San Diego, CA
10.2017 - 01.2018
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Opened and closed the store independently when needed and per company policies and procedures
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Oversaw employee performance , corrected problems , and increased efficiency to maintain productivity targets.
Education
Some College (No Degree) - Communications
San Diego State University
San Diego, CA06-2025
High School Diploma -
Point Loma High School
San Diego, CA06.2016
Skills
- Time Management
- Customer Service
- Conflict Resolution
- Store Merchandising
- Team Building and Leadership
- Employee Training
Timeline
Store Director
MedMen
12.2023 - 09.2024
Assistant Store Director Hospitality
MedMen
08.2023 - 12.2023
Operations Lead
MedMen Torrey Pines
06.2022 - 08.2023
Hospitality Lead
MedMen Torrey Pines
05.2020 - 05.2022
Hospitality Associate
MedMen Torrey Pines
02.2020 - 05.2020
Operations and Staffing Supervisor
Victoria’s Secret
10.2017 - 01.2018
Sales Floor Associate
Victoria’s Secret PINK
08.2016 - 05.2019
Some College (No Degree) - Communications
San Diego State University
High School Diploma -
Point Loma High School
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