Amanda Rae
Merced,CA
Summary
Personal Objective: An opportunity that will allow for personal growth and career advancement in a challenging management position.
Overview
5
5
years of professional experience
Work History
Store Director
Cuyana
Palo Alto, CA
11.2021 - 01.2023
- Monitor, track, and communicate trends and opportunities of key business metrics
- Develop strategies and action plans to drive store improvement, productivity, and profitability
- Plan and manage payroll spend; create strategic schedules to support business plans, ensure integrity of time and attendance with store performance, volume, and productivity in mind
- Lead by example, demonstrating integrity and consistency of Cuyana values at all times
- Recruit, onboard, and develop store employees by providing regular feedback, coaching, and counseling
- Support and coach team members in delivering Cuyana sales and positive customer service experience; Identify and collaborate on new training initiatives
- Meet individual sales goals and build and cultivate client relationships and ensure team sales goals are met
- Demonstrate strong product knowledge and ensure team members are trained and prepared as product experts
- Provide customized virtual and in-person styling services within Cuyana customer segmentation
- Develop and implement visual merchandising directives and tests
- Liaise with HQ partners to establish and drive marketing initiatives, technology updates, inventory reconciliations, etc
- Ensure operational excellence in policies and procedures
- Support current and new retail locations, as needed (if applicable)
- Give back as part of Cuyana Community (help teammates during peak season, supporting retail events, volunteer + events)
- Boosted revenue by developing and deploying strategies to effectively improve operations.
- Identified current and future trends that appeal to consumers.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Prepared annual budgets with controls to prevent overages.
- Managed team of 5 cashiers and floor staff
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
Store Director
Kate Spade, York
Burlingame, CA
10.2020 - 11.2021
- Oversee the development of clientele by leading by example in the ability to build and maintain relationships with clients, produce strong results from proactive outreach and the development of a personal business trade
- Model and supervise the selling environment, provide consistent coaching on the sales training process in order to ensure the highest level of customer service and sales
- Achieve financial success through improvement of measurable statistics that positively impact the store performance
- Hire, train and motivate a qualified sales team that effectively represents and communicates the Kate spade new York brand to our customers
- Perform annual performance evaluations with quarterly review of employee goals
- Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers and securing facility
- Conduct regular store meetings to ensure accurate and consistent communication with employees
- Maintain payroll budget and weekly hours to ensure appropriate sales floor coverage by reviewing store schedules and adjusting as necessary to meet the needs of the business
- Supervise operational responsibilities to ensure the timely and accurate processing of all markdowns, transfers, damages, shipping and receiving in order to maintain the integrity of the inventory
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Identified current and future trends that appeal to consumers.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Assistant Manager Design
Pottery Barn
Santa Clara
07.2019 - 10.2020
- Serve as a role model for building relationships with customers
- Maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store
- Perform operational functions to ensure the store meets Company guidelines
- Implement visual changes and maintain store standards
- Provide exceptional customer service in the store to achieve World Class Service standards
- Serve as a role model for sales associates in sales generation and customer service by making the customer experience the priority
- Reinforce customer service principles by coaching staff on their successes and challenges
- Utilize training resources to educate the team on product, improve selling skills, and achieve business goals
- Contribute in management and store meetings, offering suggestions for associate development, sales opportunities, and organizational improvements
- Effectively perform operations functions: opens and closes the store, register, and back office management procedures.
- Defined clear targets and objectives and communicated to other team members.
- Researched design trends, technology and processes and directed work of design team .
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Engaged with design team to mitigate health and safety risks.
- Appointed design consultants and encouraged performance pursuant to deed and scope of service.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Store Director
Bath & Body Works
San Jose, CA
05.2018 - 04.2019
- History of attracting, hiring, developing, inspiring and retaining top talent
- Track record of driving results through individual associate sales productivity and achieving sales plan
- Proven ability to connect with peers and direct reports
- Strong financial acumen and analytical skills
- Is curious and displays humility
- Ability to manage rapid organizational changes and manage the impact of change
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
Education
Associate of Science - Human Resources Management
Merced College
Merced, CAHigh School Diploma -
Atwater High School
Atwater, CA06.2000
Skills
- Account Management
- Product and Service Sales
- Staff Management
- Database Management
- MS Office Proficiency
- Verbal and Written Communication
- Vendor Relationship Development
- Inventory Management
- Customer Service
- Retail Management
- Goals and Performance
- Coaching and Mentoring
- Time Management
- Multitasking and Organization
Timeline
Store Director
Cuyana
11.2021 - 01.2023
Store Director
Kate Spade, York
10.2020 - 11.2021
Assistant Manager Design
Pottery Barn
07.2019 - 10.2020
Store Director
Bath & Body Works
05.2018 - 04.2019
Associate of Science - Human Resources Management
Merced College
High School Diploma -
Atwater High School