H Marc Donaldson
Albany,NH
Summary
Dynamic owner and innkeeper at Darby Field Inn, excelling in customer relations and strategic planning. Cultivated strong guest relationships, driving repeat business and referrals. Led a high-performing team, fostering a collaborative culture while managing financial operations and marketing initiatives. Achieved consistent growth through effective staff management and exceptional guest services.
Overview
42
42
years of professional experience
Work History
Owner/Innkeeper
Darby Field Inn
Albany, NH
05.1979 - 06.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with guests, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Involved in all aspects of maintaining and improving a 150 to 200 year old building and grounds.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Education
Bachelor of Science - Sociology
Syracuse University
Syracuse, NY06-1970
High School Diploma -
Nichols School
Buffalo, NY06-1966
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Guest services
- Strategic planning
- Staff management
- Marketing
- Staff hiring
- Financial planning
Timeline
Owner/Innkeeper
Darby Field Inn
05.1979 - 06.2021
Bachelor of Science - Sociology
Syracuse University
High School Diploma -
Nichols School
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