Laurie Celentano
New Orleans,LA
Summary
Results-driven hospitality professional with strong background in guest relations and property management. Delivered exceptional guest experiences through meticulous attention to detail and proactive problem-solving. Known for effective teamwork and adaptability in dynamic environments, ensuring smooth operations and high guest satisfaction. Seeking career opportunities in the hospitality industry whether it be higher management or front of house customer service.
Overview
24
24
years of professional experience
Work History
Innkeeper
Parkview Historic Hotel
01.2022 - 01.2024
- Collaborated with local tourism organizations to promote the inn, resulting in increased bookings during peak seasons.
- Increased repeat business by fostering a welcoming atmosphere and consistently exceeding guest expectations.
- Built a loyal customer base through genuine connections with guests and proactive communication regarding updates or promotions at the inn.
- Ensured compliance with all local regulations and safety standards, maintaining a safe and secure environment for both guests and staff.
- Handled guest complaints professionally, promptly addressing issues and rectifying situations to ensure satisfaction.
- Oversaw daily operations of the inn, ensuring all aspects ran smoothly from front desk management to food service coordination.
Sales Associate
Lowe's
01.2020 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Led in Q1 sales during 2021.
Territory Sales Manager
Mediterranean Marble
03.2012 - 01.2020
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Established strong relationships with key clients, boosting customer retention rates.
- Maintained a deep understanding of industry trends, enabling informed decisions on sales strategies and product offerings.
- Organized trade shows and events within the territory to showcase company products, generating leads and increasing brand exposure.
- Managed sales pipeline effectively by prioritizing high-potential prospects while keeping track of potential opportunities at various stages of development.
Sales/Front Office Manager
Holiday Inn
07.2000 - 01.2012
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Worked closely with hotel manager to ensure proposed rate negotiations met financial needs.
Education
Bachelor of Arts - Business
University of New Orleans
New Orleans, LA1991
Skills
- Staff training and development
- Problem-solving skills
- Territory expansion
- Effective multitasking
- Customer relations
- Business growth and retention
- Sales tracking
- Sales presentations
- Team management
- Guest relations management
- Effective planning
- Hospitality expertise
Timeline
Innkeeper
Parkview Historic Hotel
01.2022 - 01.2024
Sales Associate
Lowe's
01.2020 - 11.2021
Territory Sales Manager
Mediterranean Marble
03.2012 - 01.2020
Sales/Front Office Manager
Holiday Inn
07.2000 - 01.2012
Bachelor of Arts - Business
University of New Orleans
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